Milage tracking has not been showing on mobile.or laptop.

We can explore some troubleshooting options so your mobile or laptop resumes tracking mileage in QuickBooks Online (QBO), @weberhomerepair1.

If you're using an Android mobile device, we'd want to inform you that there's an ongoing investigation about the issue you're experiencing. To add you to the list of affected users, I recommend reaching out to our customer support team. This way, you'll be notified on the status of the investigation via email. 

If you have an iOS, verify if the auto-tracking feature is enabled in the QBO mobile app. Once done, check the general location settings to confirm that the app can run in the background. Here's how:

1. Go to Settings and select the QuickBooks app.
2. Tap Location, then select Always.
3. Turn on the Motion & Fitness, Background App Refresh, and Cellular Data options.
4. Close your settings.
5. If prompted about background location use, tap Always Allow.

Also, check if your device is connected to a Wi-Fi hotspot while you're driving, as this can affect accurate trip recording. For additional troubleshooting, please refer to this article: Fix mileage tracking issues in the QuickBooks Online mobile app.

In the meantime, you'll want to add a trip manually. You can find instructions in the Add a trip manually dropdown in this article: Automatically track mileage in QuickBooks Online.

Additionally, here's a guide if you need to reimburse your employees for the expenses they incurred when using their personal car for business: Reimburse employees' mileage and vehicle expenses in QuickBooks Online.

Furthermore, if you're looking for assistance with categorizing or managing mileage in QBO, the QuickBooks Live Assisted can be a great option. This service allows you to receive real-time support from a QuickBooks expert who can guide you through the mileage tracking features and address any specific questions you may have.

Please let us know in the comment section below if you need additional support about tracking mileage. The Community team is here to help streamline your business processes and ensure everything runs smoothly. Keep safe and have a productive day ahead.