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January 30, 2024
Question

Mileage has stopped tracking. I have tried restarting app and phone, clearing cache and manual input and nothing has worked. Anyone have any solutions?

  • January 30, 2024
  • 1 reply
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1 reply

JenoP
January 30, 2024

Welcome to the Community, shaylene. Thank you for sharing the steps you have taken to fix the issue with the mileage in the app. 

 

Can you confirm if you are using an iOS device? If yes, I would like to inform you that there is currently an ongoing investigation (INV-97478) regarding this issue. Our engineers are working tirelessly to determine the root cause and resolve it as soon as possible.

 

This will help us gather your account information and include you in the list of affected users. We'll send email notifications as soon as the issue is resolved. Here's an article on how to reach out to them: QuickBooks Online Support.

 

If you're using an Andriod device, check out this article for additional troubleshooting steps: Fix Mileage Tracking Issues In the QuickBooks Online mobile App.

 

The article provides steps for ensuring location services are enabled, allowing the app necessary permissions, and recalibrating the mileage tracker. Trying those suggestions could help get mileage recording functioning properly again.

 

Feel free to visit us again if you need any other assistance with tracking business trips and recording transactions in QuickBooks Online, shaylene. The Community is always here to offer our help whenever you need it.