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drsbuilders12-gm
February 4, 2024
Question

Mileage tracking is not working. I have not changed anything and it was working a week ago. Anyone else experiencing this?

  • February 4, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

AlverMarkT
AlverMarkT
February 4, 2024

I understand the importance of the mileage tracking to work correctly, @drsbuilders. 

 

I can provide updates on this investigation with reference number INV-95236. 

 

Our product engineers are working to resolve this issue where automatic mileage tracking doesn't work in the app and trips don't reflect on the QuickBooks Online (QBO) review page. While there is no specific timeframe for the resolution of the problem, I encourage contacting our Support team to add you to the list of affected users and be notified once fixed. Here's how you can contact them:

 

  1. Sign in to your QBO account.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
  • Start a chat with a support expert.

 

For now, you can consider adding trips manually through your browser or perform the troubleshooting steps in this article: Fix mileage tracking issues in the QuickBooks Online mobile app.

 

We'll be here in the Community if you have further questions about mileage tracking in QBO. We're committed to offering ongoing support. Take care.

J
jerry26
March 15, 2024

I am having the same issue.  Unfortunately, mine stopped tracking 4 weeks ago and I am just discovering it.  I am searching the help articles and haven't found anything that helps yet.   Were you able to resolve the issue?

D
DebSheenD
March 15, 2024

Thanks for notifying us of this issue, @jerry26. I understand the challenges when tracking mileage is not working in QuickBooks Online (QBO). No worries. I've got multiple troubleshooting options to get around the issue.

 

When tracking mileage using the QBO mobile app, it automatically records your work trips. However, we can configure it if we notice unusual behaviors when monitoring travels.

 

First, let's check your app to see if it's still tracking your miles. Here's how: 

 

  1. Go to the menu ☰ icon.
  2. Select Settings.
  3. Click Mileage Settings in the Mileage section.

 

Examine the list in the Avoid missed trips section. If all of the settings have a green checkmark, you're good to go. If you see a (!), follow the on-screen instructions to make changes.

 

Moreover, third-party antivirus software and apps may interfere with mileage tracking. That said, we can add the QBO mobile app to your permissions lists. To do that:

 

  1. Go to your device's Settings and select Application manager or APPS.
  2. Locate the QuickBooks mobile app and select Mobile Data.
  3. Turn on the settings Allow app while data server on, Allow unrestricted data usage, and Allow background data usage.

 

Please visit this article for more suggested resolutions: Fix mileage tracking issues in the QuickBooks Online mobile app.

 

For business trips, employees should use company vehicles. We're able to reimburse an employee for mileage if they used their personal transportation for business purposes. Here's how to keep track of mileage reimbursements and pay employees for them: Reimburse employees' mileage and vehicle expenses in QuickBooks Online.

 

Please leave a reply below if you have additional concerns about mileage tracking. We're always around to help. Have a great day.

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