Mileage tracking starts or ends trips in the middle of a trip?

I understand the importance of tracking your business miles accurately, @johnworling8-gma. I’ll help you fix the mileage tracking in your QuickBooks Online (QBO).

There are some possible reasons why mileage tracking suddenly stops. To start, let's make sure that you turned on the auto-tracking in your mobile app. I’ll show you how:

On iOS (iPhone and ipad):

1. Open the QuickBooks mobile app.
2. Go to the Mileage menu.
3. Select Auto-tracking to turn it on. If you're setting up tracking for the first time, select Allow and then Allow all the time. This let's the app run on your device in the background.

On an Android phone or tablet:

1. Open the QuickBooks mobile app.
2. Select the menu ☰ icon.
3. Go to the Mileage menu.
4. Select Auto-tracking to turn it on. If you're setting up tracking for the first time, select Allow and then Allow all the time. This let's the app run on your device in the background.

Have you also tried checking the location settings on your phone? You’ll need to ensure you’ve allowed QuickBooks Online app to run in the background. Otherwise, it’ll only track trips when it's open and active on your screen. 

Here’s how to review your device's location settings on iOS (iPhone and iPad)

1. Go to your iPhone or iPad's Settings.
2. Scroll down and select the QuickBooks app.
3. Select Location. Then select Always.
4. Turn on the Motion & Fitness, Background App Refresh, and Cellular Data options.
5. Close your settings.
6. If you see a message about background location use, select Always Allow. Note: Don’t select the While Using the App, or Only While Using options. These prevent the app from tracking your mileage consistently.

For Android devices, we recommend using Google’s steps since the operating system varies. You’ll also need to disconnect your hotspot while driving as this can also affect the recording.

Feel free to read through the Step 4 – Step 9 to learn more troubleshooting tips about mileage tracking: Fix mileage tracking issues in the QuickBooks Online mobile app. This contains the detailed steps that’ll guide you through the actions you can do to resolve mileage issues and help you track your work trips on your Apple or Android device.

More details about the Mileage feature can be found here: Track mileage in QuickBooks Online.

If you need to enter and give mileage reimbursements to your employees, browse this article: Reimburse employees' mileage and vehicle expenses in QuickBooks Online.

Stay in touch with me if you need additional information. I'm always right here to help ensure you're able to track your trips accurately. Take care and have a great day.