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pleasegiveusanemail
pleasegiveusanemail
November 30, 2022
Question

Mileage will not show up on the browser site, only on mobile app. My vehicles show up (even dating back a few years), but mileage tracked on mobile doesn't show on QBO.

  • November 30, 2022
  • 1 reply
  • 0 views
I've been using the QBO mileage tracker over the past 4 years and have been forced to categorize all of that mileage on the mobile app rather than the browser. I've made multiple requests for support, and all cases mysteriously get closed, made worse by the lack of asynchronous troubleshooting and support by QBO. As the end user, it's very clear that QBO skirts all forms of documentable accountability, making us just deal with whatever portion of QBO happens to be functional at the time while simultaneously dodging any significant responsibility of support.

1 reply

Bryan_M
Bryan_M
December 1, 2022

Hi there, @pleasegiveusanemail.

 

If I were also in your shoe I'll definitely feel the same way if my support wasn't able to give me the right resolution to fix my issue regarding QuickBooks Online mileage.

 

Know that this is not the kind of service we want you to experience in QuickBooks.

 

For now, you can directly submit feedback to our software engineers. They may consider adding your idea to our future product updates. 

 

Here's how to submit feedback: 

 

  1. In your QuickBooks Online account, go to the Gear icon.
  2. Select "Feedback."
  3. Type in your suggestion and click "Next"

 

If you want to be in the loop of the new features and product updates, you can visit this link: QuickBooks Online Blog.

 

You may want to learn more information about QuickBooks Online mileage, you can read through this article: Set up mileage tracking and vehicles in QuickBooks Online.

 

Keep me posted if you have more questions about mileage. I'll be happy to lend a hand. Keep safe.

pleasegiveusanemail
pleasegiveusanemailAuthor
December 2, 2022

My apologies if I'm misunderstanding the function of this site, but was that response supposed to solve my issue? 

JessT
JessT
December 2, 2022

Hi Cody,

 

I understand that your first post was taken differently. I'll share your feedback with my colleague.

 

On the other hand, I acknowledge the fact that you have contacted our QBO Support about the non-syncing mileage entries. You've probably gone through basic troubleshooting steps, like signing into QBO with a private browser and clearing your cached files. In other words, the things we can suggest from here. Therefore, I will let you contact them again, so they can look into your cases.
 

If you need help with anything else, feel free to let me know by commenting back here.

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