Solved
Misdirected Direct Deposit
Who can I contact to help me track down a misdirected Direct Deposit from our 4/10/20 payroll? The employee never got it, and had given us the wrong bank account number. It has not been refunded to us as of today.
Rasa-LilaMAnswer
Apr 23, 2020 7:41 PM UTC
Welcome to the Community, SallyC.
To help track the misdirected direct deposit, I’ll have to gather sensitive information to pull up an account. We always value the safety of our customers’ data, so I suggest contacting our Payroll Support Team.
They can access personal data in a secure space. Aside from that, one of our specialists has tools to perform a direct deposit trace for you.
Here’s how to reach them:
- Click the Help menu at the top bar of the company file to see the contact details.
- Choose QuickBooks Desktop Help to open the Have a Question window.
- Press the Contact us link to see the Contact Us screen.
- Hit the Search for something else link and enter the issue/topic in the field box.
- Choose Search to display the Start a Message menu.
Here's an article that contain detailed instructions on how to resolve direct deposit issues as well as steps to update and view the employee’s bank information: Handle a direct deposit paycheck that was not received by an employee.
Please know the Community has your back. If you need assistance while working in QuickBooks, post a comment below. I’ll get back to help further. Have a good one.