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A
accountant_guy
May 9, 2024
Question

Missing Employees in Weekly Timesheet Dropdown

  • May 9, 2024
  • 1 reply
  • 0 views

Hello,

 

Our company has 14 employees and they are all listed on the employee list in the Payroll area from the menu. However, when I go to New->Weekly Timesheet, only 12 of them appear in the dropdown as available to enter time for. When I go to run payroll, the hours for all but 1 of those 12 does show up.

 

Another odd thing is that there are 2 employees listed that are no longer employees and do not even appear in the QBO file as active or inactive. We switched from desktop to online as of 01/01/24 so I wonder if it has something to do with what the weekly timesheet module is tied to "behind the scenes". 


Has anyone else ran into a similar problem and/or have any ideas on how to fix it? I spoke with support for about an hour a couple weeks ago with no help. 

 

Thank you

1 reply

F
FateCandylaneT
May 9, 2024

I recognize the urgency to rectify issues when managing employees' payroll data and worked hours in your file, accountant_guy.

 

I've checked my resources and have found an ongoing investigation about missing employees on weekly timesheet dropdown lists in QuickBooks Online. Rest assured that our engineers are diligently working on a fix so you can get back to business efficiently.

 

As a workaround, you can have your accounting professional add your employee's time through their QuickBooks Online Accountant account. This way, it'll help you manage the total hours worked and run payroll seamlessly.

 

In the meantime, I suggest contacting our Customer Care Team, so you'll be added to the list of affected users. With this, you'll receive email updates about the status of the investigation.

 

To do that:

 

  1. Go to the Help icon and select the Search tab.
  2. Click Contact Us.
  3. Provide a short description of your concern and select Continue.
  4. Choose between Chat with us or Have us call you.

 

Once everything comes in handy in the future, you can start processing their payroll and run specific reports to help review your business finances and employee information.

 

I'll keep this thread available so you can always reply to this post whenever you need additional assistance managing payroll and employee data. Stay safe, and have a good one.

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