missing payroll

I have quickbooks enterprise 21.0.  I am getting a message stating I am missing payroll data and it might be due to using an old company file back up.  My liabilities were paid and it shows that , my employees were paid but there are no transactions showing my employees were paid, COGS, expense account - etc 0- nothing.  When I go to payroll window it is telling me I need to do payroll but if I do , then liabilities will be paid again and the money deducted from my bank account.  I have no idea what to do and when I call QB tech support I am put on hold for over an hour and then hung up on.