Skip to main content
R
rltennfan
July 7, 2020
Question

Monthly payroll fee went to incorrect account.

  • July 7, 2020
  • 1 reply
  • 0 views

My monthly payment for payroll service went to an old account and declined because it is closed. I see my bank account information is correct in my version of Quickbooks and online. Where are you pulling this banking info from so I can change it? Email is asking us to wire payment instead of you re-running it from our account.   I don't want to do that.  How can we get this fixed?  You are threatening me to suspend service yet I can't reach a person to rectify the problem.  Your customer service is absolutely awful.  

1 reply

JenoP
JenoP
July 7, 2020

I'll help with your concern about Direct Deposit, rltennfan.

 

If the return was due to insufficient funds or incorrect bank account, an automatic redebit is processed on the day Intuit receives the return from your bank. That causes your payroll service with Intuit to be suspended until we're able to collect the money associated with that payroll transaction.

 

However, we only attempt one redebit. Since the redebit is unsuccessful due to a closed bank account, you will receive an email stating that you have until 12 noon Pacific Time (PT) on the next business day to send Intuit a bank wire transfer. 

 

Also, please take note that the option to change the bank will only become available once the NSF is already settled. Here are the steps on how you can change it once the hold is lifted:

 

  1. Go to the Employees menu, select My Payroll Service, and then Accounts/Billing Information.
  2. Sign in using your Intuit Account login.
  3. Go to the Payroll Info section. then click the Edit link under Direct Deposit Bank Account.
  4. Enter your payroll PIN, then select Continue.
  5. Enter your new bank account info, then select Update. When you receive the confirmation message, select Close.

I'd also recommend contacting our Payroll Risk Management. You can reach out to them via chat using this link Payroll Risk Management or call them at 1-800-4-INTUIT. They can take a look at your account and check what other options we have for your Direct Deposit. 

 

Please take a look at this article for more details: Desktop payroll NSF bank returns. 

 

Don't hesitate to reach out to us again if you need more help when processing payroll in QuickBooks. 

R
rmanning
May 30, 2023

Payroll Risk Management chat is apparently not working.  I also got the wire the fees email, however when I asked my banker to wire the funds they came back with the ABA not being correct in the email FROM Intuit.  So is there a way to verify Intuit's wire information?  I can't get anyone on the phone and there is no information online.

S
SarahannC
May 30, 2023

Appreciate you for joining this conversation. I'm here to help you interact with our Payroll Risk Management Team and ensure to verify Intuit's wire information, rmanning.

 

Yes. There's a way to verify Intuit's wire information. We'll have to get in touch with Intuit's customer support team directly to verify Intuit's wire details. They can provide you with the necessary information for the wire transfer. You can check the links below for additional info:

 

 

Since you're having trouble getting through to our Payroll Risk Management, make sure to contact them during their available hours. This ensures you'll be able to interact with them successfully, 

 

  • QuickBooks Desktop Payroll Basic, Enhanced or Standard, M-F 6 AM to 6 PM PT
  • QuickBooks Desktop Assisted Payroll, any time, any day.

 

Alternatively, you can call our designated Team using the phone number given in this article: Contact Payroll Support. Go to the QuickBooks Desktop Payroll section. Then, scroll down to see our contact details.

 

Please don't hesitate to add another post if you have additional questions. I want to ensure that the transfer goes through smoothly. Bye for now and take care.

Terms & ConditionsAccessibility statement