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theresa36
January 16, 2024
Question

Multiple tax finings show incomplete?

  • January 16, 2024
  • 2 replies
  • 0 views
i have already pauid & filed my 940 but yet it shows incomplete and 5-6 times in my list?

2 replies

Bryan_M
Bryan_M
January 16, 2024

Welcome to the Community, @theresa36.

 

Let me help you fix your tax filings that show incomplete.

 

This payroll form filing completion error can sometimes be caused by the browser's overtime collection of data from frequent page visits. To isolate this matter, you can perform some troubleshooting steps.

 

You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). You can use these shortcut keys:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift + N

 

Once signed in, go to the Taxes menu's Payroll Tax Center to view your payroll tax payments and forms in QBO Payroll. You can also refer to this article for the detailed steps: Access payroll tax forms and tax payments.

 

If your Form 940 shows complete, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performance issues. However, if this matter continues, I'd recommend using other supported browsers.

 

After performing the steps above, if the issue persists, I recommend contacting the QuickBooks Online (QBO) Payroll care team. They can pull up your account in a safe environment and look for the root cause of it to find a fix.

 

If you want to get a closer look at your business finances, feel free to read this article: Run payroll reports.

 

For additional questions about your 940 filing status, leave a reply below. I'll answer you as soon as possible. Have a good one.

B
burdav
January 16, 2024

I am having the same issue only it is effecting the Pension Plan Contributions and seems to be getting worse with each login. I now show 7 past due liability payments dating back to 11/2022 that have all been paid.  I am using Desktop Pro Plus 2024. Any recommendations? Seems like an issue with the software for 2024.

C
Carneil_C
January 17, 2024

Hi there, @burdav. 

 

This isn't the experience we want you to have. I'd like to route you in the right direction for support to assist you with this query.

 

Since you're also having the same issue with the multiple tax filings showing incomplete, I recommend contacting our QuickBooks Online Payroll Support Team so they can look into your account safely and find possible resolution.

 

Here's how: 

 

  1. Go to Help (?), then click Contact Us.
  2. Please enter your question and select Let's talk.
  3. Review and Select from the following: Have us call you or Chat with us.

 

Moreover, we have an extensive guide to payroll reports you can pull up in QuickBooks. This way, you can get a glimpse of your business finances. Please refer to the article: How to run payroll reports.

 

Loop me in if you have other QBO-related concerns, specifically on payroll forms. I'd be glad to assist you. Take care always.

M
Marie40
January 31, 2024

Anyone find a real fix for this I am having the same issue for 2 weeks now, I have tried canceling them, deleting payments, processing them nothing works. I just spent an hour and half with QB help desk to be disconnected and they did not call me back. I need a real fix and quick? Any luck anyone

Adrian_A
Adrian_A
February 1, 2024

I understand your concerns with  this one, Marie.

 

To ensure this gets resolved in no time, I'll escalate your issue to our Next Level Help team. This team will review your recent cases with support, and you can expect to be contacted within 1-2 business days.

 

If anything comes up, don't hesitate to post in the forum. We are here to help you out 24/7.

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