My account is not allowing me to use the app now, after I've been using it for the last 2+ years. And it hasn't kept track of any mileage since July 3rd. Any ideas?

Hi there, Kj. We'll point you in the right direction to help access your company inside the QuickBooks Self-Employed (QBSE) mobile app and fix the mileage tracking feature.

We recommend contacting our Customer Care Team so they can access the account on your behalf and conduct further investigation to determine why the mobile app doesn't allow you to log in to your company. We'll write down the steps to get you going:

1. Access your QuickBooks Self-Employed company.
2. On the top right corner, click Help (?) and select Contact Us.
3. Enter “talk to a human”, then select Continue.
4. You can select Have us call you or Chat with us to get in touch with our support team.

For more details, refer to this article: Contact QuickBooks Self-Employed Support.

Once you can access your company file, please see these articles to help you fix the mileage tracking feature inside the application:

• Fix mileage tracking issues in QuickBooks Self-Employed for iOS
• Fix mileage tracking issues in QuickBooks Self-Employed for Android

Moreover, here are some articles to help you manage vehicles inside the application and secure a copy of your mileage data:

• Set up vehicles and mileage tracking in QuickBooks Online to use with the mobile app
• Export mileage info from QuickBooks Self-Employed

Don't hesitate to visit the Community space or comment below if you need a helping hand with mileage tracking or dealing with vehicles added inside the QuickBooks. Our team will always be ready to assist you anytime. Keep safe.