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S
scott&sharonshaw
May 22, 2024
Question

My app has not tracked milage since May 5th! Nothing changed on my settings. I went to catagorize my miles for the passed 3 weeks and nothing is there.

  • May 22, 2024
  • 1 reply
  • 0 views
Sunday May 5th was the last time I sorted the miles by job.  And nothing has recorded since.  And now I see where they no longer support the app.  This was a big reason I had chosen QBSE and used it for 4 years.

1 reply

J
JamaicaA
May 22, 2024

I value your loyalty in using QuickBooks as your business partner, scott&sharonshaw. I've got some updates regarding the availability of mileage tracking in the mobile app.

 

QuickBooks Self-Employed is discontinuing to streamline our offerings and better cater to the changing needs of freelancers and small business owners. Additionally, the mobile app will continue to function since you downloaded it before March 24, 2024.

 

Please know that some customers can no longer access the app, which affects automatic mileage tracking. In this case, you can manually add trips on the QBSE web product. For complete details, refer to the article: Manually track mileage in QuickBooks Self-Employed.

 

Additionally, you may want to explore our latest product, QuickBooks Solopreneur. It offers similar features with advanced capabilities for organizing business and personal transactions, tracking mileage, and measuring business performance.

 

If you have further questions about accessing your QuickBooks mobile app, add them below. I'm here to provide a quick reply. Take care.

S
scott&sharonshawAuthor
May 29, 2024

I would like to know since I just renewed my subscritption to QBSE if I can transfer that over to the soloprenuer applcitaion. 

 

Thanks, 

R
rvrfrf
May 29, 2024

Thanks for reaching out to the Community, scott&sharonshaw.

 

In most cases, if you purchased an annual subscription, and it's within 60 days of your purchase date, you're eligible for a refund under our satisfaction guarantee. There's some exceptions, so be sure to review our return policy for details. A transfer of a QuickBooks Self-Employed (QBSE) subscription to a separate QuickBooks Solopreneur (QBS) application isn't currently possible.

 

You'll want to be aware our 60-day money-back guarantee doesn't apply to monthly subscriptions.

 

You can find all the details you need about different ways to submit a refund request in our Request a refund for your QuickBooks product article. Also, if you choose to cancel the renewed QBSE subscription, you can do so any time.

 

I've also included a detailed resource about working with QBS which may come in handy moving forward: Introduction to QuickBooks Solopreneur

 

If there's any additional questions, I'm just a post away. Have a lovely Wednesday!

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