My client paid me through QB however the payments haven’t crossed for August. How do I correct this?

I am here to assist you in managing and rectifying the payments received from your client via our merchant service, flyingbroommaids.

First, access your QuickBooks Payments account and find the payment that requires correction.

1. Click on the Activity & Reports tab, and then navigate to Deposits.
2. In the date range fields, choose the specific date range for your reconciliation.
3. Locate the deposit you need to correct.
4. In the Fee column, click on the deposit to expand the view. This will display a list of all the payments grouped within that deposit.

Next, start checking your bank statement to verify the payment date and amount. This will help us see whether they align with your client's records. If there's a discrepancy, here are some steps you can follow to correct the issue.

1. Log in to your QuickBooks Online account and navigate to Accounting menu.
2. Within the Chart of Accounts tab, locate the account you are reconciling, the one used for QuickBooks Payments, and click on View Register.
3. Find the deposit that requires correction. You can identify it by looking for "System-record deposits for QuickBooks Payments" in the Memo column.
4. Click on the deposit to expand the view, and then select Edit.

Then, check your your bank statement again. If the bank combined two payments and recorded the third one separately, while QuickBooks grouped all three, follow these steps to resolve it.

1. In the Deposit window, go to the QuickBooks Payments section.
2. Review the list of checked and unchecked payment transactions. If a payment is checked on the deposit, but it's not part of the deposit on your bank statement, uncheck it to remove it. Or select the checkbox to add a payment to the deposit.
3. Check the deposit total. It should match the deposit amount on your bank statement.
4. When the deposit in QuickBooks matches your bank statement, select Save.

For more information on resolving discrepancies between QuickBooks Payment deposits and your bank statement, please refer to this article: Fixing QuickBooks Payment Deposits That Don't Align with Your Bank Statement.

If you require additional assistance with QuickBooks payments or any QuickBooks-related matters, please don't hesitate to reach out. I'm here to support you in any way I can. Take care!