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March 9, 2023
Question

My cpa is getting payroll notifications. How do I remove him? Settings indicates that "you plus someone" are signed up to receive but not way to edit.

  • March 9, 2023
  • 1 reply
  • 0 views
Payroll settings in the edit mode for notifications won't allow me to edit that setting. Do not know how he got added to this area.

1 reply

Tori B
March 9, 2023

Hey, @ops-royaltears-g.

 

There are a couple of different possibilities that could refrain you from making changes to those settings. Such as: 

 

  1. You are not the Primary Contact on the Payroll Account. 
  2. You are not the Master Administrator of the QuickBooks Account. 

 

If you are not one of the users I've listed above, you'll need to ensure that user makes the changes for you. 

 

On the other hand, if you are the Mater Admin or the Primary Contact, has the CPA logged in and removed themselves from the notification email setting? If not, let's go ahead and have the CPA log in and make those changes. 

 

If you're still running into issues making changes to the settings, I'd recommend contacting our technical support. Perhaps our support can disable it on their end. This way, your CPA can no longer receive email notifications about payroll. 

 

Here's how: 

 

  1. Go to the Help menu, then click Contact Us.
  2. Type your concern in the box and tap Let's talk.
  3. Choose either Get a call or Start a chat.
  4. Complete the required data and submit the request.

 

Please let me know if I can assist you further. I'm always around if you have additional questions or concerns. Take care!