Skip to main content
P
patricialarapck
April 30, 2021
Question

My direct deposit payroll did not go through. How do I fix this?

  • April 30, 2021
  • 7 replies
  • 0 views
Payroll did not process through the bank

7 replies

L
Linda145
April 30, 2021

This is a wide spread Quickbooks mistake.  I, and many others, am waiting for an explanation too.

Adrian_A
Adrian_A
April 30, 2021

We already look into this matter, patricialarapck and Linda145.

 

Our engineers are on hands to isolate what causes this issue and we'll resolve this as soon as possible. As of now,  we'll have to let your employees wait for their pays within the day.

 

I've also added this reference for more information about next-day deposit: One-Day Direct Deposit.

 

I also recommend subscribing to this page so you can receive updates about the on going matter: Subscribe to updates.

 

We appreciate your patience while we are working to resolve this issue. Keep safe!

S
Sasser
April 30, 2021

None of my employees payroll direct deposited this morning either.  That's not a good way to start a Friday!  

Our QB online and QB Time have been very glitchy this week.  I hope you get it all squared away very soon!

    S
    Samantha20211
    April 30, 2021

    Same issue and can not get through to anyone. Very frustrating for all employees.

      P
      ProBookkeeping
      April 30, 2021

      Unbelievably frustrating. I have multiple upset employees that are already requesting that we refund their overdraft charges that will occur today. I have been on hold for a ridiculous amount of time and cant get through to chat either. I need answers to give my businesses and employees. 

        M
        misscecilySF
        April 30, 2021

        Same issue here - none of my employees have been paid on time, everyone wants an answer, and as usual there is no way to directly contact QB for support. 

        M
        misscecilySF
        April 30, 2021

        Mine either - the whole company

         

        N
        ntitze
        April 30, 2021

        Banking w Wells, employees in many states did not receive their payroll deposit. I need to know what they should expect ASAP.

          W
          WOWSpine
          April 30, 2021

          We're having same issues too. We use interbank and all the employees have not been paid. Payroll tax has been taken from the bank account only which is odd. Also received confirmation that payroll was to go through today. We need to get updates on this as soon as possible

            A
            azaremba
            February 25, 2022

            My QB online payroll direct deposit did not go through. I processed the payroll in plenty of time. I do not see the deductions in the bank. Please help!!

            C
            Charies_M
            February 25, 2022

            I'm glad you made it here, azaremba.

             

            QuickBooks sends an email notification regarding the status of your direct deposit, the reason why it didn't go through and what are the actions you need to take.

             

            Here's how:

             

            1. Go to Workers and select Employees.
            2. Select Paycheck List.
            3. You’ll see of the following status of the paycheck listed (in the status column).

             

            If the direct deposit is rejected, you can read through this article for ways on how to resolve a rejected Direct Deposit in QBO.

             

            For common issues with direct deposit and how to fix it, you can check out this article: Resolve Direct Deposit Issues.

             

            Otherwise, you'll want to get in touch with our QuickBooks Care Support. They have the tools to securely pull up you account and help identify the reason why direct deposit is not successful

             

            Here's how you can reach us:

             

            1. Go to the Help menu at the upper right.
            2. Select Contact Us.
            3. Enter your concern.
            4. Click Let’s talk.
            5. Choose Get a callback. 
            6. Type in your contact info.
            7. Select Confirm my call.

             

            You can check out this article for our most updated contact information: Support hours and types.

             

            Be sure to get back to me if you have additional questions working with direct deposits. It would be my pleasure to help. Have a good one!.

            Terms & ConditionsAccessibility statement