My employee is showing in the “Time” team but not in my Payroll settings? When I try to add in payroll it says there is already an employee with her name but she’s not?

Hello, @swankyroots.

I'm here to help you see your employee in QuickBooks Online Payroll.

Since your employee is showing up in QuickBooks Time, you should see it in payroll. You'll want to review the from the Employees tab and double-check the page filter. Here's how:

1. Go to the Payroll menu.
2. Select the Employees tab.
3. You can directly search for the name of the employee from the search box.
4. You can also find the employee by modifying the page from Active to Inactive Employee.
   
   

I understand that you've already reached out to our QuickBooks Payroll Customer Support Team, but I recommend contacting them again. They have equipped tools to look into your account safely and find the missing employee. Ensure to review their support hours to know when agents are available.

Moreover, this article contains a detailed process to help you save time in running payroll in the future: Set up and manage your Auto Payroll in QuickBooks Online Payroll.

Keep me posted if you still have questions or concerns about payroll tasks such as managing your employees. Keep safe always.