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July 5, 2023
Question

My paper printed paychecks are not showing up on my bank register. ?

  • July 5, 2023
  • 1 reply
  • 0 views

I do not want to link my bank account. I've been running payroll on this awful online platform for years and it has never done this before today. Any suggestions on how to fix this

1 reply

Nicole_N
July 5, 2023

Hi, @Lehmanbooks. Thanks for taking the time to post your concern here.

 

Let me share a few options that'll help you see your payroll entries in the bank register. 

 

When running payroll in QuickBooks Online, the paychecks should be posted to the bank register. You should also be able to view the transaction journal to make sure everything is in order.

 

Since they don't appear on the bank register, they might be associated with a different bank account. To verify this, I recommend checking the Paycheck list section. This way, you can review and verify where the funds were taken out of the account utilized for the transaction. Here's how:

 

  1. Go to the Payroll menu, then click the Employees tab.
  2. Click the Paycheck list link.
  3. Pick or click each paycheck to view the details
  4. Check the account under the Paid from section.

 

If you need to alter your company's bank account for payroll, go to Payroll Settings. This ensures that the paycheck always goes to the correct bank account. I'll walk you through it:

 

  1. Click the Gear icon ⚙, then select Payroll Settings.
  2. From Bank Accounts, select Edit ✎.
  3. Choose Update, then select Add new bank account.
  4. Search your bank name. You may be asked to enter your online banking user ID and password. Otherwise, select Enter bank info manually. Enter your routing and account number, then select Save.
  5. Click Accept and Submit.

 

You can review this article for further details: Change your payroll bank account.

 

Following that, you may go back to your bank register and review all of your payroll transactions. Please ensure that the correct bank account and date are selected so that the correct data appears.

 

Lastly, you may refer to this article to see steps on how you can run several payroll reports that you can use to view useful info about your business and employees: Run payroll reports.

 

Let me know in the comments below if you have follow-up questions while working with your payroll entries. I'll be around ready to help. Take care.

July 6, 2023

I spent two hours on the phone today trying to solve the same issues.  I just started using quickbooks online payroll.  It has not been easy.  I did what you suggested, and the correct bank account is entered, but it is mapping it to cash and cash equivalents instead. I was told on the phone today, that it cant be done, and I would have to make journal entries.  Each employee's time goes to a certain class.  My profit and loss by class report is not reflecting the last two payrolls.  To be an "automated" system, it is creating more time consuming work versus Quickbooks Desktop.