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March 23, 2023
Question

My payroll is recording the gross and net pay as two separate transactions, therefore adding them and giving me a larger total ytd than was actually paid. Help.

  • March 23, 2023
  • 1 reply
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1 reply

Daniela_A
March 23, 2023

Lets get this sorted out @kristen-young-th.

 

A separate amount could be because of an added transaction in your online banking instead of simply matching this. To fix this, we can undo downloaded transactions and match them once again. 

 

To undo a transaction, here's what we need to do:

 

  1. Select the Banking menu or Transactions menu.
  2. Choose the Banking tab.
  3. Click the tile for the bank or credit card account you downloaded the transaction.
  4. Select the Categorized tab.
  5. Locate the transaction you want to unmatch.
  6. Click the blue transaction link in the Added or Matched column to see the matched transaction.
  7. Choose Undo from the Action column.

 

This disconnects the two transactions. The original downloaded transaction will go back to the For Review tab. Follow these steps to find the match.

 

Additionally, feel free to read through these articles if you want to Customize and memorize reports.

 

If you have additional queries about payroll reports, never hesitate to contact us again. We'll be happy to lend a hand. Keep safe.