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June 15, 2021
Question

My payroll not direct deposited 6/15, is this another QB glitch like a few months back.

  • June 15, 2021
  • 1 reply
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1 reply

RenjolynC
June 15, 2021

Hello, datwell1.

 

I'll give a brief overview of the possible reasons why this happens. I've also checked our reports and haven't seen any issues related to direct deposits. 

 

Here are a few possible reasons why your employees did not receive their direct deposit: 

 

  • The employee's bank account information was entered incorrectly.
  • There's a problem with the employee's bank.
  • The pay date falls on a weekend or holiday.
  • The direct deposit payroll was submitted after the cutoff time which is 5 PM Pacific Standard Time. When this happens, the payroll will be processed on the next banking day.

If there's a problem with your worker’s bank account information or payroll is processed after the lead time, you can check out these articles for more information: 

 

You can always get back to me here if you have any follow-up questions or other concerns with your QuickBooks Online Payroll account. Stay safe!