Thank you for reaching out here in the Community, @pugetsoundscompos.
Let me help you proceed to run your payroll. When a user has issues with QBO that appear to be browser-related, we advise them to clear their cache. Temporary internet files increase loading performance, but too much can build up and cause operations to slow down.
To begin with, these are the steps:
1. Restart your browser. 2. Use other browsers like Incognito. 3. Clear your browser’s cache and browsing history.
I'll be here if you have other questions or concerns. I'd be happy to answer them for you. Keep safe!