My quick books online payroll forms and payments won't let me file or pay and it says they've sent me an email but they have not, is this something I can fix myself?

Let's get this issue sorted out so you can process payroll or print paystubs, @Lyndaf97.

A regular browser's cache stores temporary internet files from your browsing history. However, as it collects too many files, this may cause performance issues in your account when trying to pay or file your taxes online.

I've got some steps to help fix this issue. First, you'll have to sign in to your QBO account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Here are the following keyboard shortcuts: 

• Safari: Command + Shift + N
• Mozilla Firefox: CTRL + Shift + P
• Google Chrome: CTRL + Shift + N 
• Microsoft Edge:  CTRL + Shift + P

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. You can also try to pay and file using other supported browsers (Firefox, Google Chrome, Safari, Microsoft Edge) if the steps above didn’t work.

Here's everything that you need to know in paying or filing state and federal payroll taxes online: Pay and file payroll taxes online.

Stay in touch if you need further assistance in paying or filing your taxes online. I’m always glad to help in any way I can. Take care and have a great rest of the day!