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New User JO
October 24, 2023
Question

My Time Cost by Employee Report is missing actual rates for employees that allocate their time to projects.

  • October 24, 2023
  • 1 reply
  • 0 views

My Time Cost by Employee Report is missing actual rates for some of the employees that allocate their time to projects. I know their rates are set up in Quickbooks and I haven't had this problem before. Did something happen with the most recent update for Quickbooks online? I also noticed our Profit and Loss Report by Customer does not show our labor expense.

1 reply

G
GenmarieM
October 24, 2023

Welcome to the Community, @New User JO. I understand the importance of showing the actual rates and the labor expense when running your Time Cost by Employee and Profit and Loss report in QuickBooks Online.

 

I suggest reviewing your report dates and associated transactions in your QBO account. This will ensure the accuracy when running a report.

 

If the issue persists even after rechecking your transactions and report dates, I recommend performing basic browser troubleshooting to help you with your concern.

 

Here's how:

 

  1. Clear your browser’s cache and cookies.
  2. Try using a private or incognito browser. Here are the following shortcuts for different browsers:
  • Press Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  • Control + Option + P (Safari)

 

Furthermore, you can visit this article for future reference in customizing ang running reports: Customize reports in QuickBooks Online.

 

Drop a comment below if you have further concerns about Time Cost by Employee and Profit ang Loss reports. I'll be here to lend a helping hand.

 

 

 

 

 

 

N
New User JOAuthor
October 24, 2023

This didn't help and the problem is fairly recent.

    J
    Jane Reyzel
    October 24, 2023

     

    Thank you for reaching out to us, @New User JO.

     

    We completely understand the urgency of getting this done. We know how beneficial it is to show the employee's rates and labor expenses on the reports you've mentioned.

     

    After reviewing your query, we suggest you contact our technical support team so we can investigate this issue further. 

     

    While we're at it, you can also check these articles for future help:

     

     

    We want to give you the best customer service you deserve. If you have follow-up questions, feel free to reply below. We're here to assist you. Have a good day. 

     

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