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February 7, 2022
Question

My w2s never showed up to my employees......

  • February 7, 2022
  • 1 reply
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Original commenter did not share additional details

1 reply

February 8, 2022

Hello there, @cdofnorthernutah

 

It may be due to a problem with your employee's browser. You can suggest that they use a private browser to access the Workforce. It's good to start the troubleshooting since these browsers don't store cache.

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Microsoft Edge: Ctrl + Shift + P

 

If it works on their end, have them clear their regular browser's cache. It will refresh the temporary files as well as the browsing history. They can also use other compatible browsers to narrow down the possibilities of a browser-related problem.

 

For now, you might want to email or print a copy of your employees' W2s.

 

Here's how:

 

  1. Go to the Payroll Tax Center.
    1. Choose Employees and click Payroll Center.
    2. Click the File Forms tab.
    3. Select View/Print Forms & W-2s.
    4. Enter Payroll PIN. Click OK.
  2. Click the View Employee W-2 forms for all years link in the box on the right.
  3. Select the employee for the W-2 you want to print and follow the Adobe instructions to open the form in Adobe Reader.
  4. To print W-2 forms, choose File, then Print. Click Save.

To email the W-2, choose File, then Send. Once done, click Page by Email.

 

Print, store, and email W-2 forms with Adobe Reader to learn more about managing W-2.

 

This article will teach you all you need to know about managing W2 forms in QuickBooks Online (QBO): E-file Federal W-2 Forms.

 

Drop me a reply if you have additional questions about viewing W2s on Workforce. Have a good day ahead!