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pennywise77
September 14, 2021
Question

National Paid Sick Leave and Quickbooks Online

  • September 14, 2021
  • 1 reply
  • 0 views

Yesterday I activated the National Sick Leave payroll item in QBO and used it for an employee paycheck. I now want to pay my payroll taxes for the month of September as I won't have any further payroll for the month. When I go to the pay tax section in QBO it says that I have an overpayment. I see where it breaks down the ER/EE Taxes and gives a 50% Credit to the ER for SS/MED. However, it also has a negative amount on my liability report that shows the wage amount of the employee. This is what is causing the overpayment. I spent an hour on the phone with QBO all for them, in the end, to tell me to contact the IRS?!? How frustrating. I thought I would post here as I'm sure I can't be the only one running into this issue. Perhaps we are missing a step? 

1 reply

Candice C
Candice C
September 14, 2021

Greetings, @pennywise77. 

 

Welcome to the Community. I appreciate you coming here with your question and double checking on what would be the best route for you. 

 

Contacting the IRS would be the best way to check on this. Use the link to get in touch with to figure out this problem. 

 

If you have any other questions, don't hesitate to ask. It's my priority that you're taken care of today. Bye for now! 

P
pennywise77Author
September 14, 2021

What would be my question to the IRS?

MariaSoledadG
MariaSoledadG
September 14, 2021

Let's make sure to fix the overpayment issue you're experiencing, pennywise77.

 

Generally, the negative amount will show on the tax liability report once you make an overpayment. For any discrepancies with your payroll, you can always contact our support team so they can double-check what's causing the issue. They have the tools to pull up your account in a secure environment. I've provided you the steps on how to reach them:

  1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
  2. When asked by the bot, enter your concern.
  3. Select I still need a human, then proceed with Contact us or Get help from a human.
  4. Choose either Chat or Callback.

 

However, if your concern is beyond our scope of support, that's is when we advise you to contact IRS. For more information, please check this article for reference: What To Do If You Receive A Tax Notice. I've also included this article in case you'll want to get some of the data you need: Run Payroll Reports.

 

Let me know if you have further questions about payroll taxes. We're always here to help you. 

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