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pitts2-mail-brow
May 24, 2021
Question

Need help troubleshooting why my service isn't showing up on my forms.

  • May 24, 2021
  • 1 reply
  • 0 views
  • Hello, I am using the QuickBooks Online Student Subscription. Trying to complete an assignment which requires me to create a Sales Receipt. My services, which I have already added, are not showing up on my QuickBooks customer forms. I have already tried:
  • Making sure the service is listed (it is.)
  • Making sure the service is active (it is)
  • Logging Out and logging back in (did nothing to fix issue)
  • I have tried using different browsers
  • Clearing my cache and cookies in Google Chrome

 

Not sure where to go from here, and I have to complete the assignment in a specific way. The only thing I have been able to do, is goto the products & services list, duplicate the missing service, and inactivate the one that isn't working.

1 reply

MariaSoledadG
MariaSoledadG
May 25, 2021

Let's perform some troubleshooting so sales receipt will show on QuickBooks Online, pitts2-mail-brow.

 

There are times that your browser is full of accessed page resources that may cause unusual behavior. You can log into your QuickBooks Online (QBO) account in a private window (incognito). Here's how:

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

Once signed in, you can recreate the sales receipt and double-check if it's already showing on the Sales tab. To do this, follow the steps below:

  1. Click Sales on the left menu.
  2. Go to the Customers tab.
  3. Looks for the Sales Receipt.

If you're able to locate it, go back to your default browser clear your browser's cache to speed up the loading process. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, you can switch to different supported browsers. 

 

To manage, change your QuickBooks Online account, please read these articles for your reference: Subscription Management.

 

Please touch base with us if you have any questions about QuickBooks Online subscription. The Community is always at your back 24/7.

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