Need to reverse payroll that was just run

Hello, 

The payroll was duplicated for Jan 1 & 2, 2020 for two employees in Bluestone landscaping.

Is it possible to reverse the Jan 2, 2020 payroll

           1. For Milan Mahawasala $856.45

 and

           2. For Gary W. Wesley $1086.54

email [email address removed] 

Ina

If you invite me as your Accountant under Accountant invite [email address removed] I can help you. Please do this ASAP

All you do is go into the employee pay to delete, however you may not have access to this.

Ina

Helping you with your direct deposit concern is my priority, @JMeadows1. I'd be pleased to guide you in reversing the direct deposit and ensure you can pay your employee.

You can delete a paycheck if the payroll status is not yet processed in QuickBooks Online. Also, we process the transaction day before payday, at 5 PM PT. If they're scheduled for (Friday), you can cancel it until 4:59 PM PT (Thursday).

Let’s go to the Paycheck List page and delete the transaction from there. However, if the direct deposit is already offloaded for ACH, we’re unable to stop the direct deposit. 

To delete the paycheck, follow the steps below:

1. Go to the Payroll menu on the left panel to select Employees.
2. Click the Paycheck list link under Run Payroll.
3. Set the correct date in the Date Range drop-down and press the Run Report button.
4. Tick the box of the paycheck you want to remove.
5. Put a checkmark on the I understand that this action cannot be undone and further action is required boxes.
6. Hit the Delete Paycheck button to confirm the action.

For more in-depth information, you can go over the following reference: Delete or void employee paychecks.

Then, recreate it as a paper check and enter the correct information of your employee. However, if the direct deposit is already offloaded for ACH, we’re unable to stop the direct deposit. Also, make sure to change the payment method to a paper check before you submit the payroll. For more details, see this article: Change a direct deposit paycheck to a paper paycheck.

Visit the following resources to find out more about payroll funding times and ways to fix direct deposit issues:

• View or change your direct deposit funding time
• Fix direct deposit issues

Keep me posted if you have other payroll concerns or additional questions about direct deposit. I want to make sure that you can pay your employees on time. Take good care.

Thanks for chiming in on this thread, @clavis_mgmtco. I've got some information you need about your concern with direct deposit reversal. 

We can request this, but this doesn't guarantee you'll get the money back. Please know there's also a $75 charge, even if unsuccessful. If you don't want to pay, you can reach out to your employee directly.

To submit the request, here's how: 

1. Open the Direct Deposit Reversal form.
2. Click Add Request.
3. Complete the required information and transaction information.
4. Select Save.
5. You can void the paycheck in your payroll records once the reversal is approved.

If it's posted on the terminated employee's bank account, you can contact our QuickBooks Online Payroll Support team to help trace the direct deposit.

To learn more about when and how to do this process, visit this article: Reverse a direct deposit.

Also, check out this handy resource if you want to create a final paycheck for your terminated employees: Create final paychecks for terminated employees. 

I'll be around if you need further assistance with payroll-related tasks. I'm very eager to help.

Hello there @AD60. I'm here with some steps so we can reverse or cancel the payroll that you've already run.

Depending on your processing time and payroll service, you can simply void or erase a manual paycheck that you used.

If it was a direct deposit, we may void it by going to that employee's Paycheck list. Note that we need to do this before 5 PM PST or it can't be canceled.

Here's how to do this with QuickBooks Online Payroll Core, Premium, and Elite:

1. Go to the Payroll menu then select Employees.
2. Select the employee then click on Paycheck list.
   
   
    
3. Find the paycheck to delete or void by setting the Filter.
4. When ready, select Delete or Void.
5. Click Yes to confirm.

If you're using other payroll services, feel free to check out this article for the step-by-step process: Edit, delete, or void employee paychecks.

On the other hand, if it is already processed for ACH, we're unable to cancel the process anymore. However, we can perform a reversal request. It's important to remember that this doesn't guarantee the recovery of the funds. 

To know when and how you can request a direct deposit reversal, check out this article: Reverse a direct deposit. I'd recommend taking the time to read the Determine when to request a reversal section to know if you've met the criteria.

Additionally, when everything's all set, you can make use of this helpful article to know how to invite your employees through QuickBooks Online Payroll to see and print their own pay stubs and W-2s online: Invite your employees to QuickBooks Workforce to see pay subs, W-2s and more.

You can always count on me in the comments section if you need more help with payroll or any other QuickBooks-related tasks. Tap me out by leaving a comment below. Keep safe and have a good one.