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drsue2
February 4, 2021
Question

need to talk to tax notice resolution department

  • February 4, 2021
  • 2 replies
  • 0 views

got a determination from the tax notice resolution department on an IRS penalty but I disagree and want to discuss my determination- I don't think they had all the information when they made their decision

2 replies

C
CharleneMaeF
February 4, 2021

I'm here to ensure this issue gets resolved, drsue2.

 

My colleague, Maybelle_S, have already answered a similar question you've posted. You can view her answer through this link:  https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/submitting-complaint-about-qb-online-core-payroll/01/781611#M2518/, where she explained everything you'll have to perform to fix this.

 

Additionally, I've included an article that will guide you in ensuring your compliance with federal tax regulations: Internal Revenue Service Payroll Tax Compliance.

 

We appreciate your patience in this matter. Please reach out to us again for other concerns or questions. We're here to help.

 

D
drsue2Author
February 8, 2021

I know the tax penalty needs to be paid, but who pays it.  I feel QB should pay it because it was their mistake, but I need to talk to that department.  From what I understand you can't talk to them directly- you can only email them??  I'd really like to have a conversation...I only get noreply emails:(

    J
    Joeyslandscaping39
    June 30, 2021

    Did you ever get a reply because I've been waiting months

    K
    kim ro
    September 7, 2022

    I emailed the tax notice from WI dept of revenue on 5/25/22.  Called on 7/1/22 to follow up, Stephanie said QBO was working on it.  Received another notice from WI department aug 30, emailed that one.  called today and latoria P says none are in system.  I am losing confidence in the system.  

     

    AlcaeusF
    AlcaeusF
    September 7, 2022

    Hi, @kim ro.

     

    Thanks for joining this conversation. Allow me to chime in and help ensure this is taken care of for you.

     

    As much as I'd love to help you with this, we're unable to check your account here in the Community space for security reasons. That said, I highly suggest contacting our Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and verify this for you.

     

    Here's how to reach them:

     

    1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
    2. Select a suggested option, or type a question or topic you need help with.
    3. Tick Contact Us and choose a way to connect with us.

     

    You can check our Support hours in this article: QuickBooks Online Support.

     

    For more tips and other resources you can use in the future, I recommend visiting our website: Self-help articles.

     

    Please let me know if you have follow-up questions about this or anything else QuickBooks. I'll be more than willing to answer them. Take care always.

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