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R
RC39
March 1, 2022
Question

New Direct Deposit PIN

  • March 1, 2022
  • 2 replies
  • 0 views

Quickbooks has been asking for a pin verification for months, apparently I have lost it and need to retrieve it for epay of taxes to the IRS. I get an error 61102 with a message saying contact us. I cant seem to create a new one, or retrieve the old one. Any help would be greatly appreciated!

2 replies

MJoy_D
MJoy_D
March 1, 2022

I can help you resolve the error you're having with your Direct Deposit PIN in QuickBooks, @RC39.

 

The error 61102 means an empty PIN or no password. To resolve this, you'll need to reset this forgotten PIN. You'll just have to download and fill out this direct deposit pin reset form.

 

Take note of the following:

 

  • The Primary Principal or Secondary Principal must sign the form. This must be the person assigned as the owner of the company when you signed up for the direct deposit service.
  • Specify the company's EIN (Employer Identification Number) when requesting a PIN change.
  • A photocopy or picture of the Primary Principal's government-issued identification (e.g. driver's license). It's vital that the ID's name and signature are legible, and that the ID is still valid (not expired).

 

Check out this article for more information about resetting a lost or forgotten PIN: Change PIN for processing direct deposit payroll.

 

Once done, reach out to our Customer Support team to submit the form and government-issued ID. You can follow the steps below on how to reach them:

 

  1. From your QuickBooks Desktop account, click the Help menu at the top.  
  2. Select QuickBooks Desktop Help.
  3. Provide some information about this concern in the search box.
  4. Click the Contact Us link at the bottom of the window. 
  5. You'll now be provided with a few support options.  

 

Refer to this article for detailed guidance in reaching out to our Customer Support: Contact QuickBooks Desktop support.

 

Here's more information on how to verify the status of your e-file or e-pay. It's to guarantee that the agency receives your payment or form on time: Check e-file or e-pay status in QuickBooks Desktop Payroll Enhanced.

 

Keep in touch if you need more help with the PIN. I've got you covered and am always happy to assist you. Have a great rest of the day!

D
df10
September 22, 2024

I need to reset my pin number for payroll

A
Aldren18
September 22, 2024

Thanks for your engagement, Df10! I’m delighted to assist you with resetting your payroll PIN and ensuring everything runs smoothly.

 

In QuickBooks Desktop (QBDT) payroll, updating your payroll PIN can be done through the Send Payroll Data window or the Payroll Account Maintenance Page, depending on your situation.

 

If you remember your PIN and can access your QBDT, you can update it easily on the Payroll Account Maintenance Page. Please note that the new PIN should be 8–12 characters long and include at least one letter and number. Special characters aren’t allowed.

 

For QBDT Payroll Basic, Standard, and Enhanced, follow the detailed steps below:

 

  1. Navigate to Employees, then My Payroll Service.
  2. Choose Account/Billing Information.
  3. Sign in using your Intuit Account login.
  4. Click the Payroll Details section.
  5. Under Payroll service PIN, hit on Update PIN.
  6. Enter your old PIN.
  7. Input a new PIN and select Submit to confirm it.

 

For the QBDT Payroll Assisted version, here's how:

 

  1. Go to Employees and select My Payroll Service.
  2. Choose Billing/Bank Information.
  3. Under Service Information, click Change next to My PIN.
  4. Enter your old PIN and input a new one.
  5. Hit on Submit to confirm.

 

In case you've forgotten your PIN but have access to the admin password for your QuickBooks company file, I recommend updating it in the Send Payroll Data window. Follow the steps in Method 1 in this article: Change your direct deposit PIN in QuickBooks Desktop Payroll.

 

Whenever you’re unable to change your PIN within QBDT, kindly follow these steps to file a request for a PIN reset:

 

  1. Download and complete the Direct Deposit PIN reset form. 
  2. Have the Primary Principal or Secondary Principal sign the form.
  3. Get a photocopy of the primary or secondary principal's government-issued ID.
  4. Contact QBDT payroll support to submit the form and ID via Intuit File Exchange.

 

Once you receive an email from Intuit Payroll regarding the status of your request, reach out to our dedicated team again so they can generate a new PIN for you.

 

Moreover, I'll share these valuable articles to streamline your payroll management. These resources will guide you on timely direct deposit submissions, setting up payroll schedules, and generating reports for a clearer view of your business finances:

 

 

It’s been a pleasure assisting you, Df10. Let me know if you have questions or concerns about resetting your payroll PIN in QBDT. Add the details below if you need assistance with your entries, reports, and the features in QuickBooks. I’m just a post away, ensuring you can confidently navigate your accounting tasks and make the most of QuickBooks.

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