New employee did not receive their direct deposit- may have given us incorrect account number- where do I start?

Thanks for reaching out to the Community, DebWolfe.

When an employee doesn't receive their funds on payday, it could have something to do with their account details or there could be a problem with the account on their financial institution's end. Usually, the direct deposit rejects and the money will be refunded to your business bank account within 2-3 banking days after their pay date.

When this occurs, Intuit recommends paying the worker with a paper check for the time being. You can also get in touch with our Customer Care team directly to request a direct deposit trace. They'll be able to pull up your account in a secure environment and conduct further research with you.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.

I've also included a detailed resource about fixing direct deposit issues which may come in handy moving forward: Fix direct deposit issues

If there's any questions, I'm just a post away. Have a lovely Friday!