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M
MelanieAStinson
September 25, 2023
Question

New employees paycheck entries not showing in exp/liab accounts...

  • September 25, 2023
  • 1 reply
  • 0 views

I had three new employees this pay period. When I was accepting bank transactions this morning, I noticed that their checks didn't come through as a "match" like all the others. Although their paychecks are showing in pay history, there are no expense/liability entries for their checks?

1 reply

J
JamesAndrewM
September 25, 2023

Hello there,

 

You'll want to review the accounting preferences of your employees. Ensure the employees are set up correctly. Check that their payroll information, such as wage rates and deductions, are accurately entered. 

 

Next, we will use the Find Match tool to manually locate transactions that didn't directly match in the banking. Here's how:

 

  1. Go to the Banking menu and select the For Review tab.
  2. Click the transaction and choose Find Match.
  3. Look for the match transactions and put checks in their boxes.
  4. Select Save.

 

For more details, refer to this article: Categorize online bank transactions in QuickBooks Online.

 

I'll leave this article you can use in the future: Change your accounting preferences in QuickBooks Online Payroll.

 

Feel free to post here again if you have further QuickBooks-related concerns. We are available 24/7 to lend a hand with each of your queries. Stay safe!

M
MelanieAStinsonAuthor
September 26, 2023

I had already checked accounting preference and even updated the transactions. Matching the bank transactions showed nothing. I even looked at the transaction journal for the last two weeks and there are no G/L transactions for these paychecks, yet they show on my payroll reports. It's weird and frustrating!

S
SashaMC
September 26, 2023

Hello MelanieAStinson,

 

Thank you for double-checking those settings! Since there is still a problem, I recommend contacting us to run some other tests and verify the employee's settings. Here's how: 

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select either tab to get started:
    • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
    • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
      • Start a chat with a support expert.
      • Get a callback from the next available expert.

 

The Community has your back, so please let me know if you need any additional assistance. I hope you enjoy your day. Be safe and take care. 

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