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V
valen2
August 6, 2023
Question

New Time Track Only users not able to use Timesheets and have access to other employee's information in Reports

  • August 6, 2023
  • 2 replies
  • 0 views

Any new Time Track only users are not able to save entries in their daily timesheet and weekly timesheets are not available.  In addition, if they go under reports they see the information for all employees.  As a result, the payroll manager is having to manually recreate each employee's timesheet so project billing is correct, which is a waste of time and money.  Allowing employees to see their co-workers time history creates compliance and litigation risk.  QBO support informed me this was a known issue being worked on over a week ago and it is still not resolved.  When will this issue be corrected?

2 replies

M
Maybelle_S
August 6, 2023

I appreciate your dedication to resolving the issue, valen2.

 

Upon reviewing our records, I've found that the investigation regarding your concern is still ongoing. Our software engineers are working diligently to identify the root cause of the problem. We assure you that we are taking all necessary steps to get this rectified as soon as possible.

 

For now, I recommend contacting our support team again. This way, you'll be added to the list of affected users and receive status updates through email or SMS. For a faster transaction, provide this investigation number to our representative: INV-90642. Here's how:

 

  1. Click Help on the top right corner of the screen.
  2. Go to the Search tab, then click the Contact Us button.
  3. Enter a brief description of your concern in the description box.
  4. Proceed with Continue, then choose Chat or Callback.

 

I have included an article regarding the process of entering timesheets in QuickBooks. It'll guide you on how to input the total number of hours worked by your employees or vendors.

 

If you have any questions or need further guidance on working with timesheets in QuickBooks, don't hesitate to add a comment below. I'm here to assist you and provide any help you may need. Take care!

V
valen2Author
August 22, 2023

A response was received today to try deleting and recreating the time track only user.  This did not work.  Hard to believe this has not been fixed!

A
allybradley3
December 14, 2023

I'm trying to find my timesheet and don't know how

C
ChristieAnn 11
December 14, 2023

Welcome to the QuickBooks Community, allybradley3. I've got some steps that will help you find timesheets in QuickBooks Online.

 

If you're referring to see the Single Time Activity and Weekly TimeSheet option, you can go to the + New menu to access this. You can then enter and track your employees' time from there.

 

If you mean to find the created timesheets in QuickBooks, please know that these are non-posting transactions. That said, they will not show on reports like Profit and Loss until the contents of the timesheets have been added to a sale for an expense-type transaction.

 

You can read each article below to see extra details:

 

 

Lastly, if you need some reference in dealing with your other tasks or answers to frequently asked questions, you can visit our Help Article page.

 

Please don't hesitate to add a comment below if you're referring to something else. I'll be here to back you up anytime, allybradley3. Keep safe!

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