Question

New Update to Quickbooks desktop Enterprise 23.0

Forum|Forum|3 years ago
April 24, 2023
9 replies
0 views

I do not like the new update showing "required" information under the employee tab. I have to have some employees set up with multiple profiles because of state withholdings. Occasionally our employees work in multiple states within the same pay period. Therefore, they HAVE to have multiple profiles.

I tried to update an employee profile (as per the suggested requirements) just to clear those annoying orange dots. However, after making the update, which consisted of inputting a phone number that was listed elsewhere on the profile anyway, it would NOT let me save the profile because another "employee" had the same social security number. I amend their names when I create the additional profile for the same employee, but I cannot change their SS # just to appease an update that was not necessary, in my opinion. That will be a major issue if I need to change bank information, addresses or withholding exemptions for existing employees. Please address the situation as soon as possible.

QuickBooks Enterprise Suite

JenoP

We appreciate your feedback about the newly added Required Info tab, Melissa.

I'd like to let you know that the update is designed to make sure that all details are in place before paying your employees.

With the new update, QuickBooks requires the following information:

Name
Social Security Number
Date of birth
Address
Phone number
Email address
Hire date

Additional details about this requirements are also shared here:

While we can't use the same SSN for multiple employee profiles, you can enter all zeros in the Social Security No field for the other profile. We usually use this workaround for employees that does not have an SS yet and will be shown as "Applied For".

Customer suggestions and feature requests are collected and reviewed by our engineers when new updates are designed. Here's how to send your feedback directly from your company file:

Go to the Help menu.
Select Send Feedback Online, then click Product Suggestion.

Allow me to share these articles with you in case you need more guidance and references when managing employee-related details in QuickBooks:

Don't hesitate to mention my name if you have follow-up questions when managing employee's information. The forum and the entire QuickBooks team is also here to offer our help anytime you need it.

BigRedConsulting

@JenoP RE:

Phone number
Email address

There is no valid reason to request or mandate these fields. For one thing, they are not required by any agency for reporting. For another, not all employees have a phone number and not all employees have an email address.

RE: The update is designed to make sure that all details are in place before paying the employee.

Those details are not all required by agencies before paying an employee. In fact quite the opposite. And, in any case, the fact that the user has not entered them into QuickBooks does not mean the employer does not have the information. None of that information is required to properly calculate a paycheck.

Who at Intuit dreams up this nonsense?

S

SCF2023

I absolutely agree with you! This seems like an over reach on Intuit's part to get information that should not be required. I do payroll updates every 2 weeks and I just now received those annoying orange dots next to every employee name. I'm wondering if anyone has been able to get rid of the orange dots without entering in the required information. I'm not really wanting to try to go backwards with the updates, in fear of messing something up. Please, anybody, is there a fix?

T

tracyb

Can you tell us when you’re going to fix the lag time after the newest update in enterprise 23.0 was released? Reading all the info you suggested in fixing this issue did not resolve the problem. Rolling back the update from R4_161 helps for now but when do you expect this bug to be fixed?!

A

Archie_B

Hi there, tracyb.

I appreciate you sharing those details and making an effort to resolve such issues so that QuickBooks Desktop runs smoothly. However, we recommend that you run a regular update to ensure a better experience and apply critical fixes to any known issues.

The most recent update for QuickBooks Desktop 23.0 as of June 22, 2023, is R4_166, which includes the bugs and fixes from patch R4_101. For more information, follow this link: Release notes for QuickBooks Desktop 2023.

Otherwise, if you're really getting errors or common issues when working in QuickBooks, you can easily fix them by running a QuickFix in the QuickBooks Tool Hub. Use this article as a reference: Repair your QuickBooks Desktop for Windows.

Return to this thread if need further assistance or if you have follow-up questions. I'd be glad to help.

T

tracyb

So if the latest release is R4_101 why does our QB enterprise 23.0 edition tell us we currently have R4_161? I assume they go in numerical order.
There is something very wrong with the release as the lag time is awful only in the employee module. It has the new “Required Info” tab. Not sure if that’s the issue but that seems to be part of the update. Your input would be appreciated as I’m not sure if we should try & roll back to R4_101 from the R4_161.

J

JoanneM2

It seems that this update has something to do with the new service being offered by Intuit "Income and Employment Verification" which has been automatically checked off on each version of QuickBooks Desktop under the "Edit, Preferences, Benefits & HR, Company Preferences tab". This information is available here on the QuickBooks Help Forum: https://quickbooks.intuit.com/learn-support/en-us/help-article/identity-verification/get-answers-questions-work-number-r-equifax/L6BtXyNGd_US_en_US?uid=ljpwswqd

So instead of the employer/accountant providing the income & verification information, Intuit has taken it upon themselves to provide this information for the employee without the employer even being aware. Intuit seems to want to control every employers QuickBooks when it benefits them. Intuit just uploaded the changes to all Desktop versions of QuickBooks payroll.

Our CPA firm had to go into each client that we have in QuickBooks Desktop payroll and uncheck the box that allows Intuit to provide this information.

S

SCF2023

Hello, were you able to come up with a way to get rid of the orange dots/exclamation marks next to each employee without actually entering the "required" information. I feel like this info should not be required and I have no intentions of putting birth dates in (Intuit has no business asking for this info) but don't want to look at the warning dots.

J

JoanneM2

No, we have not been able to get rid of the annoying orange exclamation points. We only found out about the change that they made when we were going through QuickBooks to find a fix for the annoying notice.

I'm sure that once Intuit realizes that we have caught on to what they are doing that they will make some type of update to get rid of the notices.

E

eva0426

This update is ridiculous. Everytime I try to access Employee Center, Customer's, Payroll, basically anything, it takes up to 5 minutes and often time freezes that I have to close out using control-alt-delete.

The version I am working on is R4_173 and it is extremely slow. Is this going to be fixed? I understand working out the details but when this affects day to day operations, it's frustrating.

Nicole_N

I understand your frustration, eva0426. Please know that we aim to provide you with a better experience than what you are currently encountering.

Upon checking here, there's an ongoing investigation about QuickBooks Desktop Employee Center freezing/latency. Rest assured, our engineering team is already working on this to find a resolution.

In the meantime, let me provide you with a workaround for this. If your company file is stored on a local network, our Product Investigations team advises that there's been some identified improvement in application speed by performing a RAM Allocation to increase the application's Maximum Cache.

Here's how to perform a RAM Allocation:

Close QuickBooks. Confirm it's not running by checking in Task Manager. If you see it active in Task Manager, highlight it, then select End Task.
Once QuickBooks is closed, use your Windows icon, then enter "Run".
Type in "%programdata%\Intuit\QuickBooks Enterprise Solutions xx.0". Replace the "xx" part of your text with the QuickBooks version and press Enter. If you can't find your program data, you can show hidden files. Steps for doing so can be found on Microsoft's website.
Open the qbw.ini file.
Press Ctrl + F simultaneously on your keyboard to open the Find window, then find "DBSERVEROPTIONS".
• If it already exists, increase your initial cache number.
• In the event it doesn't exist, add a new line above your [LED] tag, then enter
"[DBSERVEROPTIONS]
InitialCache=4096M
MaxCache=0". You'll want to be aware that enabling max cache won't take effect if entered at the very top or end of your file. When you're finished, click Save, then Close.
Open QuickBooks and press F2 to access the Product Information screen.
Review your Local server information section and see if the changes in your value took place. If not, follow our steps for disabling the hosting, then re-enabling it. This will enable your changes to take effect.
Close and reopen QuickBooks.
Open the company file and run a Verify/Rebuild to see if your Employee Center window is still freezing.

In the event your company file is stored with Right Networks, our Product Investigations team advises there's been some success with pulling the file outside of Right Networks to use and run payroll.

To ensure you’re in the loop about the progress of the investigation, I suggest reaching out to our QuickBooks Desktop Support Team and letting your company be added to the list of affected users. You’ll receive an email once more information is available about the issue.

Moreover, to get the best QuickBooks experience and optimize the program's performance, see these articles:

Please leave a comment below if you require additional assistance with any of your other tasks. I'll be around to help you.

M

Mfender7

I have done everything (literally) that is suggested in this forum. Nothing is working. I still get the message. All the "Required Information" is in and that includes the telephone number and email. I have tried to reenter it and when I save it the message says I still need to add it.

What is the fix or do we just have to live with the nasty orange/red ! ?

It seems like Intuit is making us live with the issues they can't fix. Is it time to move away from them to another software?

M

Mfender7

Also in addition to it never being fixed, the reasons for the Required Information is so that Intuit can market product to our employees without getting their permission. Isn't that telemarketing and spam?

M

Mfender7

Employee Required Info error messages. I was just on the phone with support to fix the error.

The required information must be done through setup.

Employees (word at the top of the file)> Payroll setup>Employees> double click the name you want to fix>next until you find the missing information such as email and phone number>next (until you add all missing info)>done. Close and save setup.

Go to employee center and check your employees!

Hope this will help someone else.

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