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sberkstresser
January 17, 2025
Question

No employees have received paystub notifications since the start of the year

  • January 17, 2025
  • 1 reply
  • 0 views

We have just discovered that no employee has received a paystub notification since 12/30/24.

They should have received one on Jan 6th and again on Jan 13th.

I've checked a few randomly and the Email Notifications is turned on in their profile.  The email is not going to spam/trash.  Their emails are correct and they did receive the W-2 notification that went out separately.

 

I know there is no setting in the Quickbooks Admin console for turning this on or off, so it must be a Quickbooks issue.  I've tried contacting support but they are closed at the moment.  I've sent feedback and am posting here for further notification.

1 reply

R
RhoiceW
January 17, 2025

Thank you for bringing this to our attention, checking the basic settings, and verifying the notifications are turned on, sberkstresser. Please know that our support team operates during specific hours. That said, let me share their working hours with you.

 

Our QuickBooks Support team is available to assist you during the following hours.

 

For QuickBooks Online (QBO) Payroll:


Core - Monday to Friday, 6 AM to 6 PM PT.
Premium, Elite - any time, any day.

 

Furthermore, you can refer to this article to learn the available support hours in QuickBooks: Get help with QuickBooks products and services.

 

Additionally, if you want to print your paychecks, you can do so by following this article: Print or reprint paychecks and pay stubs.

 

Please remember that I'm always here to help you manage your employee's paystubs in QuickBooks. Don't hesitate to reach out if you need any assistance.

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