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K
keht
November 10, 2020
Question

No matter how many times I click "Resend Invite" to invite an employee to workfoce (pay stubs and w-2) she never gets an email.

  • November 10, 2020
  • 2 replies
  • 0 views
I am looking at raw server logs from the email server. Nothing is going to spam, nothing is being rejected. Intuit is just not sending emails.

2 replies

N
Nick_M
November 10, 2020

Hi there, keht. 

 

Thank you for stopping by the Community. I'm here to help. It sounds like you may have the wrong email address so my suggestion would be to verify that it is 100% the correct one. You can also change the email address to your own and send it, just to see if it sends. Just make sure you don't accept it, and then change it back. Follow these steps to invite an existing employee. 

  1. Select Payroll, then Employees.
  2. Select Invite to Workforce.
  3. Check the boxes next to the names of the employees you want to invite and enter their email addresses.
  4. When finished, select Send invitations.

I'm also including a really helpful link which has the steps shown above, as-well-as the steps for setting up a new employee, re-sending an invite and much more.

If you have any other questions, feel free to post here anytime. Thank you and I hope you have a nice afternoon. 

K
kehtAuthor
November 10, 2020

So I am very confident the email is correct.  I copy/pasted the email address strait of the o365 admin console just in case I was fat fingering it.  I even changed the email address to a different address and clicked resend invite.  Nothing works.

N
Nick_M
November 10, 2020

Hey again, keht. 

 

Thank you for that additional information. If the email address is definitely correct, your next step would be to contact our support team. This is because, here in the Community we don't have access to individual accounts and details like they do. They can dive into your specific account with you in a private 1-on-1 setting and determine where the issue is, and even screen share if necessary. To reach them, follow these steps:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Enter your concern, then select Let's talk.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.


 

Support Hours:

 

Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT
Advanced, any time, any day.

 

Please, let me know if there's anything else I can help you with. Thank you and have a nice Tuesday!

L
lucyc1
March 24, 2021

Hi keht,

Did you ever find the solution? All of my efforts to solve this problem have been fruitless.

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