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OCTekguy
May 19, 2022
Solved

No Workforce Emails after running payroll today?

  • May 19, 2022
  • 3 replies
  • 0 views

Usually after running payroll our employees receive a link to view their Paystub. The email in the past has come from [email address removed]. Today no one received those emails and I just ran a message trace to see if anyone emails were sent from workforce.intuit.com but nothing.

 

Anyone else having this problem?

Best answer by Archie_B

Thank you for getting back to us, OCTekguy.

 

We haven't receive reports from other users experiencing the same problem. If there are no underlying browser issues, your employees should receive the email notifications.

 

If the issue persists in the next payroll, I'd recommend reaching our QuickBooks Workforce Team through this link: QuickBooks Workforce Chat. They'll be able to check your account and conduct further investigation in a secure environment.

 

I'm also adding this article if your employees needs help setting up a QuickBooks Workforce account.

 

Please don't hesitate reach the Community again for other payroll related concerns. We're here to help. Have a great week!

3 replies

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SarahannC
May 19, 2022

Hello there, @OCTekguy.

 

Let's verify if the browser is causing this odd behavior. Let's follow the recommendation below to resolve this unexpected behavior.

 

  1. Refresh your browser by clicking the Reload icon or pressing F5 on your keyboard.
  2. If the same thing happens, we can log in to your account through an incognito window. This mode doesn't store cache that's why we recommend using it.

 

If it works fine, we can clear the cache of your regular browser. This helps remove any browser-related issues and refresh your browser's settings. 
 

  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Google Chrome browser: Ctrl + Shift + N
  • For Safari browser: Command + Shift + N

 

Aside from that, you can use other compatible browsers in QuickBooks Online. In the meantime, you'll want to manually send your paychecks or paystubs to your employees. Here's how: 

 

  1. Go to Payroll, then click the Employees tab.
  2. Click the Paycheck list link.
  3. Set the date range for the paychecks you want to send.
  4. Check the paychecks.
  5. Click the Print button, then save it as a PDF.
  6. Email them to your employees.

 

Do you need to run a payroll or manage your employees? We have guides to assist you in completing your payroll chores. You can find them on the Payroll articles page.

 

Visit again if you have another concerns. Take care and stay sbe.

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OCTekguyAuthor
May 19, 2022

The issue is probably not browser related as we were able to finish payroll and everything processed fine. Typically after payroll is processed through everyone receives an email with a link to view their paystubs. Those emails were just not sent out today.

 

So I'm more wondering if this is just a temporary glitch and next pay period we won't have to worry about this or perhaps no one knows there is an issue with the outbound emails yet and it needs to be looked into.

A
Archie_BAnswer
May 19, 2022

Thank you for getting back to us, OCTekguy.

 

We haven't receive reports from other users experiencing the same problem. If there are no underlying browser issues, your employees should receive the email notifications.

 

If the issue persists in the next payroll, I'd recommend reaching our QuickBooks Workforce Team through this link: QuickBooks Workforce Chat. They'll be able to check your account and conduct further investigation in a secure environment.

 

I'm also adding this article if your employees needs help setting up a QuickBooks Workforce account.

 

Please don't hesitate reach the Community again for other payroll related concerns. We're here to help. Have a great week!

    P
    Pamela Sharpe
    January 3, 2024

    We have the same issue. For the past 2 runs of payroll employees did not receive the email notifications. We have not changed any settings and payroll runs fine, they just don't receive the email notification with the link to their pay stub. Did you resolve this issue?

    K
    KayePe
    January 3, 2024

    Thanks for joining the thread, Pamela. We see that your employees are not receiving workforce emails after running payroll. Let us help you further in resolving this.

     

    Since your employees didn't receive any workforce emails after you run payroll, it may be due to several reasons. Firstly, ask your employees to check their junk mail and spam folders. Sometimes, essential emails may get filtered to these folders. If your employees have viewed and still cannot find any relevant emails, it's best to contact our support team for further assistance. They have the necessary tools and expertise to conduct a thorough investigation and determine the root cause of the problem.

     

    Let me show you how:

     

    1. Go to the Help, and select the Search tab.
    2. Click Contact Us and type your concern in the What can we help you with?
    3. Select Continue.
    4. If done, hit Chat with us or Have us call you.

     

    Moreover, you can review these articles to guide you in managing payroll inside QBO: 

     

     

    You can comment below in case you have other questions about running payroll in QBO. We're always ready to help you. Have a good one!

    I
    Ilakirit
    June 29, 2024

    I am not receiving the email from workforce for my salary.

    I
    Irene R
    June 29, 2024

    Thanks for chiming into this thread with your workforce email concern, Ilkirit.

     

    At times, employees may not receive their emails from the workforce and notices for their pay stubs due to disabled notification reminders. I can assist in reviewing the settings to ensure timely receipt of workforce emails.

     

    Kindly follow the steps I mentioned below to enable the notification on the QuickBooks Workforce:

     

    1. Navigate to workforce.intuit.com
    2. Go to Gear icon ⚙.
    3. Choose Email Notification.
    4. Ensure to turn on the Send me an email when new pay stubs are available feature.

     

    If the feature is enabled and no email is received, kindly check your spam and junk folders.

     

    Furthermore, you can refer to this article to learn more about managing your QB Workforce account: Set up your QuickBooks Workforce account.

     

    Additionally, discover how to access and print your pay stubs through the Workforce mobile app or online: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.

     

    Return to this thread if you have more concerns about your workforce and your email, Ilakirit. I'll be here to address them as soon as I get your reply.

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