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Krock66
December 5, 2023
Question

Not getting paycheck from quickbooks

  • December 5, 2023
  • 1 reply
  • 0 views

My employer states she uses quickbooks. I have not received a check in 2 months. I am told it is because quickbooks keeps taking money from my employers account but then isn’t issuing a check to the employees. I am not sure if this is is true though. Is it a possibility?

1 reply

D
DebSheenD
December 5, 2023

I acknowledge the challenges you're encountering with getting a paycheck from QuickBooks Online (QBO), @Krock66. Rest assured, I'm here to assist you.

 

Before we start, I'd like to verify that not getting the paycheck you mentioned is a copy of your paycheck. If yes, I'd recommend reaching out to your employer to send an invite to Workforce.

QuickBooks Workforce makes it easy and secure for you to view and manage your paychecks, W-2s, and other employee info. If your employer just sent you an email invite to the Workforce, you can now accept the workforce invite. Let me help guide you on how.

 

  1. Look for an email from Intuit Services (QBOPayrollNoReply@intuit.com) with the subject "Finish setting up with (insert business name here)."
  2. Open the email, then select the Get access for paychecks link to accept the invite. Remember that you can only use this link once.
  3. Create an Intuit account, or sign in with your existing one. An Intuit account lets you access multiple Intuit services using a single login. If you have a Mint or Turbotax account, you can use the same login for your QuickBooks Workforce.

Once completed, you can now view, download, or print paychecks.

  1. Log in to your QuickBooks Workforce.
  2. Select the Paychecks menu from the left.
  3. View, download, or print your latest paycheck or past paychecks.
  4. To view your latest paycheck, quickly check the information about your paycheck, including net pay, total hours, worked, and pay date at the top of the page. To see your paycheck’s breakdown or to download a PDF version you can print, it and select View detail.


For more information, you may check this article: QuickBooks Workforce, Access your paychecks and W-2s online.

Additionally, you can visit this article to see and print your pay stubs online or in the mobile app: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce. Simply scroll down to the section you need and select each dropdown for the detailed steps.

Don't hesitate to drop a reply below if you continue to get the same results so I can look further into this. I want to make sure you can access your paychecks, @Krock66. Have a great rest of your day.

K
Krock66Author
December 5, 2023

I have not received pay in almost 2 months. I am not referring to a copy of my pay stub. My employer is telling me quickbooks is taking money from her bank account for payroll, but is not issuing the checks. 

L
LollyNino_C
December 5, 2023

Thank you for joining our Community space and visiting our forum, @Krock66. We are thrilled to have you here. 

 

We understand that encountering difficulties with QuickBooks Online (QBO) can be frustrating, especially when you're unable to get a check due to runtime issues. We always want our customers' success as we're in the process of making some features possible.

 

It seems like there might be a serious issue with your employer's payroll system. If your employer claims that QuickBooks is deducting money from her bank account for payroll but is not issuing the checks, it could indicate a problem with the payroll processing within QuickBooks.

 

We recommend that you and your employer contact our QuickBooks Payroll Team or customer service as soon as possible to address this issue. It's important to ensure that your employer's payroll system is functioning correctly and that you receive the pay you are owed.

 

Here's how to reach them:

 

  1. Sign in to your QuickBooks Online company.
  2. Select the Help (?) menu.
  3. Choose the Assistant tab.
  4. Click the Talk to a Human option.
  5. Press Get help from a human.
  6. Tap either the Chat with us or Have us call you button. 

 

To make sure that we respond to your concerns promptly, please review our support hours.

 

I've also attached relevant articles you can refer to for your future guidance and detailed steps in managing your employee profile and transactions: 

 

 

In addition, you may need to run payroll reports in QuickBooks Online. It will help you view, print, and customize relevant information about your business and employees.

 

Feel free to reach out to us anytime if there's anything else we can do to help you access your paychecks with QuickBooks. We're always here to assist you and ensure your business runs smoothly. Have a great day, @Krock66.

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