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M
MK_APWC
November 22, 2024
Question

Notifications from QuickBooks Online Payroll now including unknown user

  • November 22, 2024
  • 1 reply
  • 0 views

Approximately 8 weeks ago, I migrated from QuickBooks Desktop to QuickBooks Online Payroll. I receive several automated notifications after running payroll from the "QuickBooks Online Payroll" email account, confirming that the payroll ran, and what has been withdrawn for direct deposits, payroll tax payments, etc.

 

Yesterday, I noticed that these emails started to include a new recipient (aside from myself, the company admin) at a Gmail address that is outside of my organization. I did not authorize this and I'm not sure which Intuit support team to contact regarding this issue. This is concerning, because now confidential payroll and tax information is being sent via email notification to an unidentified user/email account outside my organization.

 

Wondering if anyone else using the QuickBooks Payroll Online is experiencing something like this, and/or which Support team I should be contacting to get resolved (e.g., Online Payroll Elite, Priority Circle, etc.).

1 reply

I
Irene R
November 22, 2024

I assure you that our customer's information in QuickBooks Online (QBO) is secure, MK_APWC. I'm here to assist you by directing you to our QBO Payroll customer care team, who will look into the unauthorized email address added as a new recipient.

 

Kindly take note that the Community is a public forum. Therefore, checking our user's details is not possible. Furthermore, kindly follow the steps below to connect with our QBO Payroll customer team:

 

  1. Log in to your QBO account.
  2. Click on Help (?) at the upper right corner of your screen.
  3. Tap on Search, then select Contact Us.
  4. Select a topic to connect with the right expert.
  5. Choose how to contact our QB support team.
  • Via a Callback, where they’ll save you a spot and call you back.
  • Via Chat, start a chat with our support.

 

Moreover, our QBO Payroll support hours availability varies on your subscriptions. Here's a list you can refer to:

 

  • QBO Payroll Core support team is available Monday to Friday, 6 AM to 6 PM PT.
  • QBO Premium and Elite's support team are available any time on any day.

 

Additionally, I'm providing you with this article to assist you in generating payroll reports, which can offer valuable insights into the overall status of your business: Run payroll reports.

 

Reach out to me again if you have more questions about the unauthorized emails or QBO-related concerns. I'm here to answer all of them, ensuring your business runs smoothly.

M
MK_APWCAuthor
November 22, 2024

@Irene R - thank you for responding. Sounds like my issue has been reported by and is affecting other users; it is under broader investigation (INV-115063... aka the yogasonoma2017 issue).

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