Skip to main content
O
octoberfermen
January 9, 2024
Question

Now I cannot create and file Q4 2023 Form 941! The payroll tax for December is is paid and recorded, but does not show yet in the checking register!

  • January 9, 2024
  • 1 reply
  • 0 views
Please tell me why QBO suddenly won't enter tax into the checking register nor will it let me print and file Form 941.  Tax payment history for December shows the tax payment, but the register does not.  I did click on "record Payment."

    1 reply

    C
    CamelleT
    January 9, 2024

    Hi there, octoberfermen. Let's find out why your payroll tax payment isn't in the check register.
     

    May I know where you made your tax payment? When recording the tax payment and it's listed, you need to click Mark as paid. However, if it isn't, record it under Record tax payments (prior tax history).
     

    I would also like to know if you've encountered an error message when you tried to create and file a 941 form. It's possible that there's a pending tax payment if you see an error.
     

    Regarding the payment that doesn't show on the check register, it could be that the payroll payment isn't cleared yet by the bank.

    For further information about entering payments or payments made outside of QuickBooks Online Payroll, check out this article: Record tax payments made outside of QuickBooks Online Payroll.

     

    Additionally, I'll share this link to help you view your past forms and payments: View your previously filed tax forms and payments.

     

    Comment below if you need further assistance managing your payroll tax payments. I'll be here to help.

    O
    octoberfermenAuthor
    January 9, 2024

    For years I have been entering "pay taxes" in QBO but not using the Intuit autopayment tools.  It looks like Intuit has changed "how things work" without any guidance to me.  I run the taxes in QBO and pay my taxes manually using the IRS' EFTPS web site.  There is always a warning that I have to pay my taxes manually, and I do that, as I have always done.  Thank you for the guidance to Click "mark as paid;" however, there is no Mark as paid anywhere.  I will delete my previous tax payment, and process "pay taxes" again.  There are "record payment" and "done" buttons, both of which I used as I always have.  My payment is now in the Tax Payment History, but not in the Checking Register, and I do not have the opportunity to print and file a Form 941.  What has Intuit changed?  How much does Intuit charge to automate Payroll tax payments?  I hate to lose the control over my payments to the IRS, however.  I am the responsible person.  However, I absolutely depend on QBO to keep my records accurately!  

    I used the Add Payment tool. and now QBO says I am overpaid.  So,....

    I deleted all payments and use the ADD External payments to redo my taxes.  It worked, but it is really clunky.  Here is the method I have always used with QBO:

    1.  Run payroll taxes, select checking, select record, print out the Tax Worksheet, and click done. 

    2.Use the worksheet to pay the actual taxes at EFTPS.gov.

    3.Make sure ample cash is in our bank checking account and record any transfer into QBO.

    4. Check the QBO Checking register to make sure the cash transfer and the taxes are recorded properly.   

    This month, the process did not work:  Taxes are recorded in the Tax Payment History but are not recorded in the Checking Register.   Please elevate this problem and get it fixed.  Thank you for a system that usually works very well!

    O
    octoberfermenAuthor
    January 9, 2024

    After I got the added tax payment properly into the Checking register, I was able to print and file the Form 941.  I do NOT accept the workaround as a solution.  

    Terms & ConditionsAccessibility statement