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Hubertax1
April 5, 2024
Question

Ohio unemployment report displaying weeks worked wrong

  • April 5, 2024
  • 1 reply
  • 0 views

Company recently switched to Diamond Enterprise desktop version.  With payroll updated to versioin 22408, the Ohio Unemployment report is reporting the weeks worked wrong.  Payroll is biweekly, but only reporting 6 for 13 weeks worked.  4 for 8 weeks and so on.  I believe this is a payroll update issue and not an upgrade to our software issue since payroll is a separate subscription, nothing should have been lost.  All prior checks are there and everything else seems to be working ok.

1 reply

C
ChristineJoieR
April 5, 2024

Hello there, Hubertax1.

 

If your company recently switched to the Diamond Enterprise Desktop version with updated payroll, and you're encountering issues with the Ohio unemployment report reporting weeks worked incorrectly, there could be a few potential reasons for this discrepancy in the migration process. 

 

However, we can try to double-check your Preferences if your Pay Frequency setup is set to Biweekly.

 

  1. Go to the Edit section and press Preferences.
  2. Select the Payroll and Employee section, then direct to the Company Preferences.
  3. Refer to the Employee Default tab, and verify and change it to Biweekly under your Pay Frequency.

 

Once done, run the report once more then observe the changes. However, If the issue persists after checking the above points, reach out to the QuickBooks Desktop technical support team. They should be able to assist in troubleshooting the Ohio unemployment report and resolving any software-related issues.

 

By systematically checking these potential sources of the problem, you should be able to pinpoint the cause of the Ohio unemployment report reporting weeks worked incorrectly and take appropriate action to rectify it. I'm still here if you need further assistance regarding this topic.

H
Hubertax1Author
April 6, 2024

Biweekly was already set as default.  Any other suggestions?  Could it be a glich in the payroll update?

G
GebelAlainaM
April 6, 2024

Hello there, Hubertax1.

 

I'd like to route you to our support team to best handle your concern in QuickBooks Desktop (QBDT).

 

Since you still get the same issue even though the preferences were set to Biweekly. I encourage you to reach out to our QuickBooks Payroll support team so they can further investigate the issue. They have the necessary tools to securely check your account setup to provide an accurate resolution to your concern. They can also create a ticket for investigation if needed.

 

Here's how:

 

  1. Click Help at the top menu bar, then select QuickBooks Desktop Help.
  2. Select Contact Us and then enter that you get Reminder prompts and Continue.
  3. Then, choose to chat with us or Have us call you.

 

Please check out this article for QuickBooks support hours: Contact QuickBooks Desktop Payroll Support.

 

I'm leaving this article for future reference in handling payroll reports, importing and exporting data in QuickBooks:

 

 

Tag me in the comment section if you have clarification or additional concerns about managing unemployment reports in QuickBooks. I'll be around.

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