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J
jpallen455-aol-c
January 2, 2024
Question

On QB app, the mileage button disappeared from the shortcut menu. Can this be fixed?

  • January 2, 2024
  • 2 replies
  • 0 views
I use mileage feature often. I don’t want automatic mileage tracking (feature did not seem to work accurately for me and I ended up manually fixing anyway).  “Mileage” was on the shortcut menu and now is gone.

    2 replies

    MariaSoledadG
    MariaSoledadG
    January 2, 2024

    Let me help you fix the mileage button issue so you can work with QuickBooks again, Pallen.

     

    Sometimes, you'll encounter issues with the display if you're using an outdated application. You'll want to update them. This will enhance existing features, patch security flaws, add new security features, fix bug issues, and improve app stability.

     

    Then, refresh your data to see the latest available information in QuickBooks Online (QBO). To do so, follow the steps below:
     

    For iOS:

     

    1. Go to Settings, then tap General.
    2. Tap iPhone Storage, then tap the QuickBooks Online app.
    3. Tap Offload App.

      This will free up the storage without deleting your app's documents and data.

     

    For Android:

    1. Go to Menu then tap More Options ⋮.
    2. Tap Settings then Refresh Data.
    3. Tap YES to confirm.

     

    If you're still having issues with the display, you can uninstall and reinstall the app.

     

    For iOS:

    1. Tap and hold the problematic app’s icon.
    2. When the menu appears, select the Remove App option

     

    For Android:

    1. Open the Google Play Store app.
    2. At the top right, tap the Profile icon.
    3. Tap Manage apps & devices. Manage.
    4. Select the name of the app you want to delete.
    5. Tap Uninstall.

     

    Furthermore, you may experience missing or inaccurate trips on your phone or tablet or issues, check out this article for more details: Fix Mileage Tracking Issues In the QuickBooks Online Mobile App.

     

    Reach out to us if there's anything that finds you confusing about the QuickBooks App. We'll always be right here ready to help you anytime.

    J
    jpallen455-aol-cAuthor
    January 3, 2024

    Tried all of the above and hard reset of iPhone. Still missing the button

      U
      userhannah
      April 18, 2024

      Agree--my mileage tile on the menu shortcut has disappeared too.   I know I have had it before--and I have called and they helped me get it back on there... now it happened again and disappeared.

      C
      CharleneMaeF
      April 18, 2024

      Hello, userhannah.

       

      I appreciate your time and effort in contacting our QuickBooks Support Team to have the Mileage feature back in the menu shortcut. 

       

      Since the option disappeared again in the list, I recommend reaching out to them again. They have tools to securely pull up your account and use their tools to check what's causing the issue to persist. 

       

      Here's how to contact them: 

       

      1. Go to Help.
      2. Select the Search tab, then click Contact Us.

      3. Choose Ask something else.

      4. Type in "missing Mileage feature in the shortcut."
      5. Hit Continue.

      6. Decide how you want to get a representative (Callback or Chat).

       

      Feel free to drop by again if you have more concerns about the QuickBooks interface, network settings for QuickBooks, and entries. I'm here to help.

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