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November 20, 2023
Question

On Quickbooks Self-Employed, there is suddenly an entry for a "2019 VW Sport Wagon" in my vehicles that I did not add. No one else has access. Should I be concerned?

  • November 20, 2023
  • 1 reply
  • 0 views
Suddenly finding this listing in my vehicles. I did not add it, no one else has access to my account (or should anyway), and I cannot erase it. Is this some known glitch of default vehicles etc, or should I be concerned my account has been compromised?

1 reply

November 20, 2023

We are delighted to see you in our Community space, @Chr42. We don't want you to have this kind of experience while working with your vehicle list in QuickBooks Self-Employed (QBSE). Our goal is to provide customer satisfaction at all times.

 

We appreciate you for sharing the details of the issue you're having in tracking your mileage. Rest assured that the account remains uncompromised, and our backend team is aware of the issue regarding the unknown vehicle added to the vehicle list.

 

Our backend team continues to collaborate and prioritize this issue to find a resolution as quickly as possible. While we can't provide an estimated time for the fix, you can be sure that you'll automatically receive email notifications of any new updates.

 

You can refer to this article to learn more about tracking miles and matching expenses for each of your vehicles in QBSE: Track expenses for vehicles in QuickBooks Self-Employed.

 

In addition, you can utilize the QBSE mobile app to track your business miles. You may wish to review the article for guidance: Automatically track mileage in QuickBooks Self-Employed.

 

Please extend your patience while our team works to correct this behavior. If you have any other concerns or questions about managing vehicles in QBSE, please let us know by leaving a response below. We are only a few clicks away from assisting you once more. Keep safe!