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June 19, 2024
Question

One of my clients scheduled two payments but I can't see the date(s) they scheduled the payments

  • June 19, 2024
  • 1 reply
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1 reply

MariaSoledadG
June 28, 2024

Let me guide you on how you can see the dates your clients scheduled the payments, Gmj.

 

For now, being able to see the dates of your clients' scheduled payments is unavailable. You can reach out to them to ask for the dates instead.

 

However, you have the option to check if Schedule Pay is set up for an invoice by viewing the Activity Tracker. To do so, follow the steps below:

 

  1. Go to Get paid & Pay or Sales, then select Invoices.
  2. Locate the invoice you want to check the payment status.
  3. Select the status field of that invoice to bring up the activity tracker.

 

Once you see the Payment Scheduled status in the invoice activity section, you'll know your customer has set up a Scheduled Pay. Also, the customer will receive an email notification if their Schedule Pay is canceled.

 

Please know that the customer's scheduled payments are canceled if you edit any of the following information on the invoice.

  • Amount
  • Frequency
  • Terms
  • Payment options
  • Email address
  • Customer name

  

To know more about the scheduled pay setup of your invoice, check this article for more details: Get Paid With Schedule Pay on Invoices in QuickBooks Online. 

 

Furthermore, learn how customers can pay for invoices online, in-person or, with QuickBooks Payments. I've got this handy article for more reference: Receive and Process Payments in QuickBooks Online with QuickBooks Payments

 

You can always drop your comment in the reply below if you have any other concerns about scheduled payments. We're here to ensure we cover all your concerns. Have a nice day!