Skip to main content
October 21, 2024
Question

Online Payroll not exporting tax payment deductions from business checking account each payroll

  • October 21, 2024
  • 1 reply
  • 0 views

At the beginning of October 2024 QuickBooks Online Payroll began to deduct payroll tax amounts from my business checking with each payroll instead of waiting until the tax payments were actually made.  However, the amount deducted from the checking account is not included in the payroll information that is exported from Online Payroll to Desktop Enterprise in the form of an .iff file.  941/944 tax payments are typically made on the 15th of the month following the month the tax was incurred.  As a result, the only way to reconcile my checking account is to manually add the deduction to the register.  I contacted QB Support and was told that apparently they have no plans way to correct this problem.  Furthermore, I suspect that when the tax payment is actually made and imported into my checking account register it will result in a "double dip" of the checking account which will again have to be manually corrected.

It is hard for me to believe the programmers at QB Online Payroll did not foresee this as a problem.

1 reply

October 21, 2024

We understand that dealing with inaccuracies in payroll tax deductions can be incredibly frustrating and disruptive to your financial operations, @PortMike. Navigating these challenges without immediate solutions can feel overwhelming. We empathize with your situation and are here to support you in finding effective ways to resolve these discrepancies.


I know you've already called in. Please know that we value customer feedback and use it to improve our services. With that being said, I can assist you in sharing your valuable insight with our software engineers, so they can review your suggestion and consider it for future product updates. I want to emphasize that your feedback is important, and I encourage you to submit a feature request in the Feedback section within QuickBooks to further support this idea:

 

1. Select the Gear icon, then choose Feedback.
2. Enter your comments or product suggestions.
3. Select Next to submit.

 

You can trace requests for features through the QuickBooks Online Feature Requests website.

 

If you're good, feel free to review this helpful article about keeping track and personalizing reports in QBO: Run and customize payroll reports in QuickBooks Online Payroll.

 

Thanks for dropping by here today, @PortMike. Feel free to leave a comment below if you need help accomplishing goals inside QuickBooks. As always, I've got you covered. Take care, and have a nice day!