Skip to main content
T
TerraLandscape
January 8, 2024
Question

Online Payroll PTO Updating

  • January 8, 2024
  • 1 reply
  • 0 views

I am getting the attached error when trying to update some employees PTO level. When I choose a different PTO level, enter their balance and try to save I get an Error 8901017.  This is happening every 5 employees or so and I have about 130 to update because we have changed our PTO policies this year.  Looking for a way around this error so I can update these employee PTO levels.

1 reply

MJoy_D
MJoy_D
January 9, 2024

Let's fix the error you're having when trying to update your employee information, @TerraLandscape.

 

The error you're having when trying to employee information can be caused by the piled-up cache in your regular browser. It stores temporary internet files from your browsing history. As it collects too many files, it can cause some issues in your account.

 

I've got some steps to help fix this issue. First, sign in to your QuickBooks Online (QBO) account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. 

 

Here are the following keyboard shortcuts: 

 

  • Safari: Command + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Google Chrome: CTRL + Shift + N
  • Microsoft Edge: CTRL + Shift + N

 

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. You can also try to check with other supported browsers (Firefox, Google Chrome, Safari, Microsoft Edge) if the steps above don't work.

 

Here's more information about setting up and track time off, vacation, and sick pay for your employees: Set up and track time off in payroll.

 

Let me know if you need more help updating your employee information. I'm always here to help. Have a wonderful day!

T
TerraLandscapeAuthor
January 9, 2024

I have tried clearing my cache (I use Google Chrome). The error still occurs. I then tried incognito mode and the error still occurs. The error occurs when I try to choose a specific PTO level - any employee that I try to choose this level, gets the same error. Other PTO levels work fine with no error.

 

 

S
Shania_C
January 9, 2024

Greetings, @TerraLandscape.

 

I understand that you have been facing some challenges with QuickBooks (QBO) Payroll when trying to update some employee's PTO levels, and I'll help you resolve this issue. Since you have me, I will share a workaround to complete your task and enable you to utilize the program. This can help in aiding your task and enable you to use the available features of the program without any hassle.

 

I advise reaching out to our support team to obtain further assistance. They have the expertise and tools to help you troubleshoot the problem and provide the most accurate guidance.

 

Contact Support

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select either tab to get started:
  • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.
    • Ask the community to get help from businesses like yours.

 

You can also check this article for more details, and be sure to review their Support hours to know when agents are available.

 

You can always contact us if you have other concerns or questions about your QuickBooks Payroll. We'll make sure to respond as soon as we can. Keep safe always!

Terms & ConditionsAccessibility statement