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kevinmaz
April 30, 2021
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Our Direct Deposits for all employees did not show up in anyone's bank account this morning. I can't connect with QuickBooks Support to find out why. Any suggestions?

  • April 30, 2021
  • 1 reply
  • 0 views
I received acknowledgement when I submitted it before the deadline that the DD was being processed. I got an email receipt last night summarizing the total direct deposit amount that would be coming out of our bank account and the employees that were being paid.
Best answer by DivinaMercy_N

Hi there, @kevinmaz.

 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

 

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. 

 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

 

Don't hesitate to leave a reply below if you have further QuickBooks concerns. I'll be around to help. Keep safe. 

1 reply

DivinaMercy_N
DivinaMercy_NAnswer
May 1, 2021

Hi there, @kevinmaz.

 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

 

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. 

 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

 

Don't hesitate to leave a reply below if you have further QuickBooks concerns. I'll be around to help. Keep safe. 

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