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A
asy
May 27, 2021
Question

overbilled for desktop payroll assist?

  • May 27, 2021
  • 1 reply
  • 0 views

hi all

I recently started a non-profit and bought the quickbook desktop with payroll. I quickly realized I would need assist for a while. I was told it would be $65/month. However, first pay period this month I was charged $75. An email for support has gone unanswered. I did payroll again today and was charged $8. This obviously in excess of the amount I was quoted. As with any business all dollars matter especially for a non-profit. Any idea how to resolve this?

thank you

if this is in the wrong area please let me know. I tried calling and it was a 45 minute wait.

1 reply

JasroV
JasroV
May 27, 2021

Thanks for bringing this attention to us, Asy.

 

I'd like to help and resolve this billing issue you have. However, it'll require me to look into your account which I'm unable to do since the Community is a public forum. 

 

With this, I recommend contacting our Support team. They'll be able to pull up your account in a secure place and investigate the reason for the charges. Let me guide you on how to reach out to them.

 

  1. Go to the Help menu in your QuickBooks Desktop (QBDT).
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Give a brief description of your issue, then proceed with Let's talk.
  5. Then choose a way to connect with them.

 

You can also see this link for more details and ensure to read their Support hours so you'll be accommodated: Contact QuickBooks Desktop support.

 

There are times call waiting might be extended due to the number of supports available. Rest assured, we're working diligently to ensure all customer's needs are covered.

 

I've also added these links that can guide you in managing your payroll seamlessly:

 

 

I'll be around to back you up if you have other follow-up questions about your payroll subscription. Keep safe and stay healthy!

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