paid wrong employee

I can help you correct your employee's payroll, tradekings11.

You'll want to delete the direct deposit (DD) and recreate a new one. Ensure to delete it before the processing time of your payroll service. Let me show you how.

1. Select the Banking menu, then select Use Register.
2. Choose and open the check in question.
3. At the top of the paycheck, choose Delete.
4. In the pop-up box, enter OK.

You can also read this article for more details: Delete or void employee paychecks. 

If you're unable to delete and void it or have already proceeded, I recommend contacting our Support team. This way, they can further assist you in canceling your DD and pay the correct employee. They can also trace the owner of the account you've used for DD. Ensure to check their support hours to know their availability.

On the other hand, If the account is own by another employee, you can have an internal arrangement with them to return the fund and initiate a reverse DD. Moving forward, you'll want to make sure your employees DD information is correct to avoid any delays. To be guided in ensuring it, you can utilize this resource: Change an employee's direct deposit info.

Lastly, I've also added these articles about handling issues in direct deposit, employee transactions, and other topics. 

• Fix direct deposit issues
• When do I need to submit payroll to pay employees on time?

Let me know how this goes and leave a response below if you need further assistance in managing your employee's Direct Deposit. I'm always here to help. Have a good one.