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pattinwseismic
September 18, 2024
Question

Pass onto executive board [PII Removed]

  • September 18, 2024
  • 1 reply
  • 0 views

Please pass this onto the executive board especially [PII Removed].

 

I have been in touch daily with QBooks for help -- several call backs, several emails but still no resolution to my problem.   We had a "hold" put on our payroll due to a BANK error on 9/11 -- I know everyone says bank error but all of my ACH's were rejected but the ONLY one that went through QBooks was a direct deposit.   I immediately wired the amount over so that our "hold" could be released and received an email confirming that it had however, I cannot process direct deposit due to a "payroll hold."   I have talked to two customer service personnel and unable to understand them and they probably cannot understand me.   I was sent a list of ACH codes to be sent to my bank but the bank does not know what to do with the codes -- no instructions.   What is going on and why is the hold still there 5 days after confirmation of receipt of wire transfer.  The bank is going to reimburse me for the $100 fee as it was their fault.   Please have someone in management call me at [PII Removed] -- and someone that can speak English please.  

 [PII Removed]

1 reply

K
KimAnnVA
September 30, 2024

I know this isn't the answer you are looking for but as someone who started using QuickBooks Desktop in 2003, I have switched all my clients accounts over to online in the past few years.  It looks like QuickBooks will eventually be doing away with Desktop.  I would recommend switching to at least to the QuickBooks online payroll and you can still use Desktop as long as supported and just import data from payroll.  I used to have a lot of problems with QuickBooks desktop payroll and this was 5 years ago so I can only imagine that communication between online services and a remote desktop is deteriorating. It requires a lot of coding and I don't think a lot of people know this or understand.  

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