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blberdick
January 5, 2024
Question

pay

  • January 5, 2024
  • 1 reply
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I recently upgraded from 2023 QuickBooks desktop to 2024 QuickBooks desktop. I want to prepare Form 941 but I get a message saying that since I hadn't updated Payroll for over 92 days, some forms had been disabled.  I have updated Payroll but when I click to create the form, it asks me to Get Updates.  I click on that and it appears to update but then goes back to the forms selection screen and doesn't generate the form.  How do I fix this?

1 reply

A
AbegailS_
January 5, 2024

I appreciate your efforts in updating your Payroll and attempting to generate Form 941 in QuickBooks Desktop. It's crucial to stay on top of these updates, especially when it comes to important forms like the 941.I'm here to help you resolve your concern, @blberdick . 

 

Before we proceed, could you please confirm if you encountered any specific error messages during the process of trying to generate the form after updating Payroll? Understanding the exact error message or any specific behavior you are observing will help me provide you with the most accurate resolution.

 

To start, let's send your payroll data or usage data. Before performing the steps below, make sure to update QuickBooks Desktop to the latest release and create a backup copy of your QuickBooks Desktop company file.

 

Here's how:

 

  1. Go to Employees, select My Payroll Service, then select Send Usage Data. If you don’t see this option, follow the next step.
  2. Go to Employees, then select Send Payroll Data.
  3. In the Send/Receive Payroll Data window, select Send All. Enter your payroll service pin if prompted.

 

If the error persists, you can run Quick Fix my Program from QuickBooks Tool Hub. Let me show you how: 

 

  1. Close your company files and QuickBooks Desktop.
  2. Download and install QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
  3. Follow on-screen steps to install, and agree to Terms and Conditions.
  4. Once finished, double-click the QuickBooks Tool Hub icon to open.
  5. In the QuickBooks Tools Hub, select Program Problems.
  6. Select Quick Fix my Program.
  7. Start QuickBooks Desktop and open your data file.
  8. Download the latest tax table.

 

See this article for more details: Fix PSXXX errors when downloading payroll updates

 

I'm adding this article that you can check to learn more about filing tax forms: E-file 940, 941, and 944 tax forms.

 

For future reference, read through this article to learn more about a well-detailed explanation of how each line on Form 941 populated in QuickBooks: How QuickBooks Populates The 941.

 

I'm just a post away if you have any other questions about tax forms. It'll always be my pleasure to help. Have a great day ahead.

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