Pay with direct deposit doesn't work

I know a possible reason why paying with a direct deposit is unavailable on your end, dmartineau.

You've mentioned that you're able to pay contractors with direct deposit before. If your payroll service is still active, you can pay them using this payment method. Since the option to pay contractors via direct deposit is missing in your case, I recommend contacting our online payroll support. This way, our representative can pull up your account and will be able to see if you have an active Contractor Payments/payroll service bundled in your plan and be able to set it up for you.

Here's how:

1. In your QBO account, select Help (?). 
2. Choose the Search tab.
3. At the bottom of your screen, click Contact Us.  
4. Type your concern. Then click Continue. 
5. You may choose Callback, Appointment, or Chat as your way to connect with us. 
6. Kindly fill out the provided field such as your First name, Last name, Email address, and Phone number. 
7. Depending on what you choose as your way to connect with us, click Callback, Schedule an appointment, or Chat. 

You can also pay your contractors in QuickBooks Online using QuickBooks Bill Pay as an alternative.

I'll provide some helpful articles for you to visit to learn more about the working hours of our team, the available plans within QuickBooks Payroll, and the options to pay your contractors electronically.

• Contact Payroll Support
• Quickbooks Contractor Payments
• Set up and manage direct deposit for your contractors
• Pay a contractor with direct deposit.

Furthermore, you can also browse our self-help article to see some related topic that can also help you for your future transactions. 
 

If you have further questions, please enter them in the comment section so that we can help you. Have a nice day. 

Quickbooks support was able to help me.  She had me try the screen in Chrome+Incognito mode and it worked.  She then had me do CTRL+Refresh while on the list of contractors page.  This cleared something and it works now.